Business Operations Coordinator

2 weeks ago


Surat, Gujarat, India Solwin Infotech Full time

Job Title: Back Office Executive

Job Summary:

We are seeking a skilled Back Office Executive to join our team at Solwin Infotech. The successful candidate will be responsible for providing administrative support to our sales and admin teams, including market research, data management, and customer service.

Key Responsibilities:

  1. Manage email communication and online support for customers.
  2. Maintain a good relationship with customers and respond to their inquiries in a timely and professional manner.
  3. Work closely with internal departments to ensure seamless communication and collaboration.
  4. Explain our company’s services and products to customers and highlight their benefits.
  5. Handle complex and technical customer queries in a professional and efficient manner.
  6. Make decisions guided by our company’s policies, procedures, and business plan.
  7. Support the admin and sales teams with daily activities.
  8. Analyse market trends and help the sales team develop sales plans to increase brand awareness.

Requirements:

  1. Excellent communication and interpersonal skills.
  2. Good command of English and fluency in speaking and writing.
  3. Proficiency in MS Excel, MS Word, Google Docs, and Google Sheets.
  4. Strong organisational skills and ability to prioritise tasks.
  5. Positive attitude and eagerness to learn.


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