
Beauty Department Manager
5 days ago
The Beauty Head is responsible for leading the beauty department, driving service sales, customer satisfaction and operational excellence.
Sales & Business Growth- Achieve sales targets in beauty products.
- Drive upselling, cross-selling and renewal of services.
- Maintain high service standards with a client satisfaction rate above 90%.
- Conduct client consultations and resolve their concerns.
- Ensure timely execution and follow-up of client packages.
- Maintain adherence to standard operating procedures (SOPs), maintain hygiene and upkeep of equipment.
- Track product consumption and manage stock effectively.
- Ensure accurate documentation and system entries.
- Recruit, train and motivate the beauty team.
- Allocate work, manage rosters and monitor team performance.
- Conduct regular meetings, share promotions/incentives and resolve team grievances.
- Partner with other departments for cross-functional growth and activations.
- Strong technical knowledge in skin and hair services.
- Sales-driven with proven ability to achieve targets.
- Excellent leadership, communication and interpersonal skills.
- Client-centric with strong problem-solving ability.
- Flexible to handle shifts, relocations and promotional duties.
To be successful in this role, you will require at least 4-7 years of experience in a similar position, preferably with at least 2 years in a leadership capacity. A degree or diploma in cosmetology, beauty therapy or BDS + Cosmo is also required.
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