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Clinical Solutions Delivery Manager
1 month ago
About the Company
Inventurus Knowledge Solutions Limited enables the enhanced delivery of exceptional healthcare for today's practicing clinicians, medical groups, and health systems. Supporting healthcare providers through every function of the patient visit, we are a go-to resource for organizations looking to effectively scale, improve quality, and achieve cost savings through integrated technology and forward-thinking solutions. Founded in 2007, we have grown a global workforce of 14,000 employees serving over 150,000 clinicians in many of the largest hospitals, health systems, and specialty groups in the United States.
Our Mission
We are committed to enabling the efficient delivery of excellent care. We will deliver on this promise in a manner that makes it a joy for all to work with us; becoming the trusted partner that ensures financial success for our clients and healthier populations in our communities.
Our Values
We navigate opportunities and obstacles with speed and certainty. We embed insight and capability in our people, processes, and technology. We relentlessly pursue innovation and excellence. We foster human connections and collaboration. We empower leaders, celebrate success, and leverage failure in our quest for excellence and innovation.
Job Summary
We are seeking a Clinical Solutions Delivery Manager to lead our delivery and implementation organization. The successful candidate will ensure high levels of customer satisfaction, employee engagement, and operational excellence. The role will require travel to the US 3-4 times a year.
Key Responsibilities
- Manage the P&L to drive operational and financial performance that meets and exceeds budgets; actively participate in the annual budgeting and monthly forecasting process.
- Serve as a key senior client liaison with deep & meaningful relationships in the client organization.
- Mentor and coach direct reports to enable professional & personal growth. Developing, implementing & monitoring frameworks to elevate the human capital of the team.
- Leverage understanding of industry best practices to assess existing internal and client processes.
- Review the status of IKS service delivery and ensure it meets/exceeds contractual requirements with the customer and identify delivery issues of concern by the customer and resolve them.
- Provide cost-effective value-adds beyond the Statement of Work that will add value to a customer.
- Proactively anticipate operational issues early and escalate within IKS before the customer is aware so issues can be resolved.
- Drive implementations of Innovative solutions across the enterprise for both new and existing customers.
- Program manage the onsite aspects of the Transition/Onboarding Plan.
- Review customer process documents and work with the IKS team to ensure the standard operating process appropriately capture customer nuances and processes.
- Work with the provider and their support staff to implement IKS processes.
- Lead teams to provide pre-Sales Solutions and co-create fit-for-purpose solutions for the prospects and customers.
- Collect/review customer requirements and work with the IKS team to ensure the IKS proposed solution adequately addresses customer needs.
- Collaborate with Design & Development to help define and shape new solutions / products under development based on clients' needs & IKS' product development goals.
- Thought-leadership coupled with networking within the customer community to enhance the positioning of IKS as well as its products & services.
- Work with the customer's project leader and the IKS delivery team to identify opportunities to expand IKS services for the customer.
- Work with the IKS sales team (farming and hunting) to assist in proposals for prospects and customers for IKS services.
