Operations Lead

2 weeks ago

bangalore, India Flock AI Full time

About Us Flock is building the future of 1:1 personalized commerce. We're a venture-backed AI-powered visual commerce partner built specifically for the retail industry. Our platform creates lifelike AI-generated model content, enables personalization across various channels, and tracks visual analytics to optimize content performance. We help the world's largest brands communicate with their customers in a highly personalized and scalable way. Key Responsibilities: Team Leadership Lead and scale Creative QC and Generation teams Establish performance metrics, KPIs, and accountability systems Foster a culture of quality and continuous improvement Quality Control & Operations Own end-to-end QC processes for AI-generated fashion imagery Define quality benchmarks Build systematic QC workflows with defect tracking and root cause analysis Track quality metrics: defect rates, rework percentages, brand accuracy scores Collaborate with engineering to identify model improvements Generation Management Oversee the team running AI models and producing imagery at scale Optimize workflows for speed, cost-efficiency, and output quality Monitor throughput, iteration cycles, compute utilization, and error rates Manage capacity planning to meet customer delivery timelines Vendor & 3PL Management Manage third-party logistics partners and external vendors Oversee vendor performance against SLAs (quality, turnaround times, communication) Lead vendor selection, onboarding, training, and performance reviews Negotiate contracts and optimize vendor economics Process & Data Implement project management systems using Asana or similar tools Develop SOPs, playbooks, and process documentation Build dashboards and reporting for operational visibility Use data to identify bottlenecks and drive improvements Required Qualifications Experience 7+ years in operations management with 3+ years leading teams of 15-20+ people Proven track record scaling operations teams Experience in digital production, creative operations, e-commerce, or tech operations Demonstrated success managing 3PL/vendor relationships Fashion, retail, or visual content background preferred but not required Skills Exceptional people leadership and team development Process-oriented with strong systematization instincts Proficiency in Asana, Airtable, Monday.com or similar PM tools Data fluency - comfortable with metrics tracking and analysis Quality-obsessed with understanding of digital image standards Technical aptitude to coordinate with engineering teams Startup mentality - comfortable with ambiguity and rapid change

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