IT Support Professional

1 week ago

solapur, India beBeeTechnical Full time

Technical Support SpecialistAbout the Role:The Technical Support Specialist will provide primary technical assistance to users via phone, email, chat or ticketing system. They will supervise monitoring tools, diagnose and resolve incidents, requests or inquiries, and escalate unresolved incidents to higher support levels following established protocols.Responsibilities:Provide technical assistance to users via phone, email, chat or ticketing system as first response.Supervise monitoring tools to ensure prompt incident detection and resolution.Diagnose and resolve incidents, requests or inquiries in a timely manner.Elevate unresolved incidents to higher support levels adhering to escalation procedures.Maintain accurate records of incidents, service requests and actions within the ITSM system.Track and follow up on open tickets until successful closure.Document troubleshooting steps and known errors for reference purposes.Contribute to the knowledge base and standard operating procedures to enhance team efficiency.Identify recurring issues and propose preventive solutions to mitigate future occurrences.Ensure compliance with Service Level Agreements (SLAs) and deliver high-quality services.Participate in ongoing improvement initiatives and IT service optimization projects to drive excellence.Benefits:Ongoing training and development opportunities to enhance technical skills.A collaborative and dynamic work environment that fosters growth and innovation.The chance to make a positive impact on user experience and business success.

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    6 days ago

    Solapur, India Remote Teams IT Solutions Pvt Ltd Full time

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    solapur, India beBeeCloud Full time

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    solapur, India beBeeMiddlewareAdministrator Full time

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    solapur, India Mafatlal Technologies Full time

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    Solapur, India KIT Skill HUB Full time

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