Autodesk Civil 3D

Requisition ID: 96338 Job Category: Information Technology Location: Gurugram, Haryana, India  Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you.As part of our Shared Services group, comprised of Finance, Marketing, Communications, Human Resources, Commercial, Legal and Facilities, we support the business achieve their goals through a range of strong technical capabilities. We ensure delivery of services through the skills of our people, methodologies, and systems. Autodesk Civil 3D - Application AdministrationWork Mode: Work from OfficeSummaryApplication administrators administer Hatch's computer systems and play an important role in technical software support and associated implementations. They have the responsibility to ensure applications operate in a manner that supports Hatch projects and corporate systems.They respond to tickets and serve as a contact/liaison for functional users, project systems managers and IT technical staff for technical issues. They provide application-level expertise, augmenting the skills and the expertise available via the service desk.They take direction from the AMS Lead and System Administration Technology Lead.They work with the global Technical Implementation Specialists and relevant Product Managers to understand the requirements for each system used on a specific project in resolving technical issues.ResponsibilitiesProvide technical support Autodesk software components in a complex mission critical environmentManage, support, and resolve complex software, vendor and proprietary technical issuesIdentify and resolve medium to highly complex production problems for support of applicationsIdentify proactive solutions for recurring technology occurrences to benefit the businessMaintain application configuration documentationMaintain current knowledge of relevant technologies as assignedCollaborate and interact with various stakeholders including the ICT teamWork closely with application development teams and vendors to tune and troubleshoot applicationsWilling to work after hours as part of a global teamLead and participate in efforts to develop and implement processes for application and system monitoringLead and participate in efforts to implement application updates to include upgrades, patches and new releasesUndertake integration between various systems using available API's and web servicesAdhere to standards and processes for systems in HatchProvision of 1st  Level Application Support. For example, user administration or project set-up issuesWork on and close out tickets in the Hatch Zendesk SystemManage your assigned ticket queue.QualificationsSkillsUnderstand software and hardware requirements of varied departmental systemsUnderstand the workflow and process requirements of complex application systemsDemonstrated ability to be the subject matter expert in supporting, maintaining, and administering complex applicationsExcellent problem solving/analytical skills and knowledge of analytical toolsDisplay and execute logical and complex troubleshooting methodsExcellent verbal, written communication and ability to work well with othersTeamwork:  Working together to achieve organizational and team goalsDemonstrated soft skills required such as presentation of ideas and ability to clearly articulate the concepts to senior managementAbility to effectively interface with technical and nontechnical staff at all organizational levelsExperienceMinimum 3-5 years' experience in the Information Technology field3 years hands-on experience in application administration and operational systems support (day to day operations including installation, upgrade, configuration, trouble shooting, debugging, patching)Experience with at least one of the following Autodesk CAD platforms:RevitAutoCAD Civil3DExperience in process automation, best practice approach, technology efficiency, and effectivenessExperience with ACC/BIM360 Design Collaboration an assetKnowledgeBachelor's degree and equivalent combination of education, training or work experienceWhy join us?Work with great people to make a differenceCollaborate on exciting projects to develop innovative solutionsTop employerWhat we offer you?Flexible work environmentLong term career developmentThink globally, work locallyDon't meet every single requirement? You don't need to. At Hatch, we are building a diverse, inclusive workplace that fosters innovation. If you're interested in this role, we encourage you to apply even if your past experiences don't perfectly align with the skills we've listed.We're committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran, or any other protected status. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation.