Senior Salesforce Technical Leader

2 days ago

guntur, India beBeeTechnical Full time

Job Title: Salesforce Senior Technical LeadJoin our organization as a highly skilled technical expert to lead a team of 3–5 Salesforce developers and support engineers delivering ongoing Salesforce Managed Services for a large healthcare client. We are looking for an experienced leader who can drive issue resolution, maintain platform stability, and ensure smooth communication with both business stakeholders and internal teams.Key Responsibilities:• Team Leadership & Delivery Management* Lead and mentor a 3–5 member Salesforce team handling ongoing support, maintenance, and minor enhancements.* Oversee daily operations, ticket triage, and sprint planning to ensure timely and high-quality deliveries.* Establish and enforce coding standards, deployment best practices, and review processes.• Incident & Problem Management* Serve as L2 technical expert for resolving complex Salesforce issues escalated from L1 support.* Ensure incidents are accurately categorized, prioritized, and resolved based on business impact and severity.* Conduct root cause analysis for recurring issues and implement preventive measures.* Coordinate with internal and client teams to manage critical or high-priority incidents effectively.• Communication & Stakeholder Management* Maintain transparent communication with client stakeholders regarding ticket status, SLAs, and blockers.* Collaborate closely with client IT and business teams to align support efforts with evolving business needs.* Provide weekly status reports, RCA documentation, and recommendations for platform optimization.• Continuous Improvement* Identify automation and improvement opportunities in the support process (e.g., monitoring, deployment, testing).* Propose and implement minor enhancements that improve user experience and system performance.* Stay current with Salesforce releases and recommend applicable updates or features for adoption.Required Skills & Experience:• 6+ years of Salesforce experience, with at least 3 years in a Technical Lead or L2 Support Lead role.• Proven expertise in Sales Cloud, Service Cloud, and Experience Cloud.• Strong understanding of Apex, Lightning Web Components (LWC), Flows, Integration (REST/SOAP APIs), and Data Management.• Hands-on experience with Salesforce DevOps tools (e.g., AutoRABIT, Copado, GitHub) and sandbox management.• Solid grasp of incident management, SLA adherence, and change/release processes.• Experience working in a Managed Services or Support Operations model for enterprise clients, ideally in the Healthcare domain.• Excellent communication and stakeholder management skills with a customer-centric mindset.• Salesforce Platform Developer II or Application Architect certification preferred.

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