Dynamic Solution Expert

1 day ago

anand, India beBeeBusiness Full time

Job SummaryAs a seasoned professional, you will provide expert application support, troubleshooting, and enhancements for Microsoft Dynamics 365 Customer Engagement (CE) solutions and the wider Microsoft Power Platform.This role involves working closely with business stakeholders, internal teams, and third-party vendors to ensure seamless system operations, timely resolution of incidents, and ongoing optimization of CRM and Power Platform solutions.Key Responsibilities:Troubleshoot complex issues related to Dynamics 365 CE modules (Sales, Customer Service, Marketing, Field Service).Support and maintain Power Platform solutions including Canvas Apps, Model-driven Apps, Power Automate flows, Power BI reports, and Dataverse.Configuration and customization of Dynamics 365 CE including plugins, JavaScripts, Web Services, Logic Apps, Azure Functions, and Service Bus.Manage and coordinate system upgrades, Wave updates, and patch deployments, ensuring operational continuity and minimal disruption.Lead solution lifecycle management (DevOps, ALM) initiatives.Collaborate with business stakeholders to gather requirements and translate them into technical specifications or change requests.Work as an escalation point primarily for a subset of customers but also across the wider team.Champion best practices across the team.Requirements:Strong experience supporting Microsoft Dynamics 365 CE (CRM) in a technical role.Expertise in creating plugins, JavaScript, and Azure function apps.Strong experience with the wider Microsoft Power Platform (Power Apps, Power Automate, Power BI, and Power Pages).In-depth knowledge of D365 CE modules such as Sales, Customer Service, Marketing, or Field Service.Experience integrating Dynamics CRM with 3rd party APIs and custom integrations.Microsoft certifications PL-200 and PL-400, other certifications are a plus.Experience working with DevOps, ALM processes, and CI/CD pipelines for Power Platform solutions.Knowledge of SQL data migration and reporting tools.Experience with Azure services and PowerShell scripting is a plus.

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