Customer Success Associate

3 months ago


india TagMango Full time

Company Description

TagMango is a SAAS platform based in Mumbai that helps content creators build learning social networks - and monetize by launching courses, workshops and memberships, engage communities and gamify learning all under their own brand. The platform is a one-stop shop that provides a complete set of features like a landing page builder, payment gateway, chat, email and whatsapp automations, community software, gamification and a lot more.


Role Description


Do you have a knack for turning frowns upside down? Love making people’s day better and solving problems?


TagMango is on the lookout for a Customer Success Associate who’s got the magic touch


Your Day-to-Day:

- Be the hero customers need, whenever they need you.

- Sprinkle a little magic to help them unlock the full potential of our platform.

- Build connections that last longer than your favorite Netflix series.


What’s in it for You?

🌟 Location: Mumbai (WeWork, Malad) – where the coffee’s strong and the vibes are stronger.

💰 Pay: 8-12 LPA + Incentives up to 6L + ESOPs (aka your golden ticket).

✨ Values: Service, Integrity, Innovation – we live by these


Qualifications

  • Customer Engagement and Customer Support skills
  • Strong Analytical Skills
  • Cross-selling and upselling skills;
  • Customer Satisfaction and Customer Retention abilities
  • Excellent communication and interpersonal skills
  • Problem-solving skills and ability to work in a dynamic environment
  • Previous experience in customer success or related role
  • Preferably worked previous in SAAS CS Roles
  • Bachelor's degree in Business Administration or related field


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