IT Service Delivery Specialist

2 days ago


kottayam, India beBeeProblemManager Full time

Job DescriptionThe Problem Manager is responsible for efficiently and effectively managing IT problems and incidents to minimize their impact on the organization. This role involves identifying root causes, implementing preventive measures, and ensuring a continuous improvement process within the IT service environment.This includes leading cross-functional incident response teams to address incidents promptly, communicating effectively with all relevant stakeholders, and monitoring and guiding the incident resolution process.A key aspect of this role is analysing incident and problem data to identify recurring issues, which enables the development of effective solutions and strategies for mitigating future incidents.



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