Senior Infrastructure Lead

Description· Leads Plant floor application portfolio management including incident, problem, change, release, capacity, configuration, demand, and consumption processes, health of the portfolio, business continuity, and disaster recovery testing.· Performs / oversee & governs daily Plant floor systems health and initiates appropriate actions as needed.· Ensures utilization of appropriate Ford standard processes (e.g. ITIL, system development methodology, development to production checklist).· Communicates effectively with the business partner and IT teams to support day-to-day operations· Ensure I.T. BCP & DR plans are tested annually (where applicable) and that DR facilities are checked for 100% operation & tape backups and loads.· Interaction with IT professionals such as Network Engineers, Security & Control Engineers, Application Development Teams, Application Maintenance Teams, Database Administrators and Architects· Ensures security management activities are instituted and reviewed at appropriate time frame· Leads project(s) within an application portfolio to improve overall operations performance (e.g. 8-D, 6-Sigma), special projects, or management initiatives.· Provides escalation support and troubleshooting for system hardware, software, and/or operating systems· Interact with management and peers/subordinates to present technical subjects· Ability to work with minimal supervision.· Strong communications skills to communicate directly with off-shore teams, Regional management, and business partners while engaging external IT SME's/Vendors to resolve production issues.· Builds and maintains strong relationship with appropriate customer base (depending on location, this may include the plant operating committee), internal IT partners, and/or internal environment related support organizations and vendors· Operating budget management / planning and Spend management.· Manage purchased services engagement effectively as per SLA.Responsibilities· Leads Plant floor application portfolio management including incident, problem, change, release, capacity, configuration, demand, and consumption processes, health of the portfolio, business continuity, and disaster recovery testing.· Performs / oversee & governs daily Plant floor systems health and initiates appropriate actions as needed.· Ensures utilization of appropriate Ford standard processes (e.g. ITIL, system development methodology, development to production checklist).· Communicates effectively with the business partner and IT teams to support day-to-day operations· Ensure I.T. BCP & DR plans are tested annually (where applicable) and that DR facilities are checked for 100% operation & tape backups and loads.· Interaction with IT professionals such as Network Engineers, Security & Control Engineers, Application Development Teams, Application Maintenance Teams, Database Administrators and Architects· Ensures security management activities are instituted and reviewed at appropriate time frame· Leads project(s) within an application portfolio to improve overall operations performance (e.g. 8-D, 6-Sigma), special projects, or management initiatives.· Provides escalation support and troubleshooting for system hardware, software, and/or operating systems· Interact with management and peers/subordinates to present technical subjects· Ability to work with minimal supervision.· Strong communications skills to communicate directly with off-shore teams, Regional management, and business partners while engaging external IT SME's/Vendors to resolve production issues.· Builds and maintains strong relationship with appropriate customer base (depending on location, this may include the plant operating committee), internal IT partners, and/or internal environment related support organizations and vendors· Operating budget management / planning and Spend management.· Manage purchased services engagement effectively as per SLA.Qualifications· Bachelor's degree or equivalent qualification in a technical discipline · Master's degree work in a related technical field is desirable · Industry or professional certification in a related area is a plus· Experience of progressive responsibilities within IT · Hands-on experience in multiple roles across the spectrum of applications and/or technologies · Experience of working in a global environment · ITIL awareness