State Business Head NBFC
9 hours ago
Job Summary:
The Business State Head will lead and scale the Secured Lending business across multiple regions, with a focus on branch-based operations. This senior role involves driving growth strategies, managing risk, and ensuring operational excellence across secured and unsecured portfolios. The ideal candidate will have a deep understanding of the NBFC sector, with substantial experience in secured lending products.
Role & Responsibilities:
● Business Strategy & Growth:
○ Develop and drive the operational plan and growth strategy for LAP
business across assigned states.
○ Create and implement strategies for volume scale-up with a focus on
profitability and meeting defined targets.
○ Expand the business into tier 2 and tier 3 cities, scaling up the current
book size.
○ Identify and establish strategic alliances and partnerships to enhance
business reach.
● Operational Excellence:
○ Set up and refine digital channels for customer acquisition and develop an end-to-end digital fulfillment model.
○ Manage and optimize risk buckets within secured and unsecured portfolios, ensuring compliance with regulatory and internal policies.
○ Oversee the development and implementation of a comprehensive
collections framework from X bucket to write-off.
○ Handle products including LAP, mortgage, housing loans, SME
funding, and other secured lending products.
● Team Management & Development:
○ Establish performance metrics and regularly review team performance to ensure alignment with business goals.
○ Manage outsourced staff and agencies, including legal, technical, FI Agency, RCU, and operations.
● Financial & Risk Management:
○ Prepare detailed inputs for P&L, budgets, and profitability analysis at
the business, branch, and employee levels.
○ Conduct trend analysis, benchmark competitors, and identify best
practices for continuous improvement.
○ Ensure the effective management of customer lifecycle, portfolio
management, and risk mitigation.
● Client & Stakeholder Management:
○ Manage key accounts and critical clients, ensuring high levels of
customer satisfaction.
○ Work closely with support groups such as operations, finance, and
compliance to ensure smooth business processes.
○ Participate in recruitment processes to identify the right talent for
various positions within the business.
Key Skills and Qualifications:
● Over 12 years of experience in branch-based NBFCs, with a focus on secured lending (Loan Against Property, Mortgage etc).
● Proven track record in scaling up the secured lending business and managing large teams across multiple regions.
● Strong leadership and team-building skills.
● Excellent communication and negotiation abilities.
● Deep understanding of NBFC systems, processes, and financial
modeling.
● Ability to drive transformational changes and adapt to digital enablers.
● Solid customer service attitude with a strategic mindset.
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