Cisco UC Engineer

2 weeks ago

bangalore, India Insight Global Full time

Required Skills & Experience Cisco UC and Cisco Call Manager 5 years' experience with CVP (Cisco Unified Customer Voice Portal), UCCE or UCCX UCCX Scripting, VXML Scripting, or ICM Scripting Cisco Webex Expressway, Cube, Voice Gateway Nice to Have Skills & Experience Cisco Certifications (preferred CCIE Collaboration or CCNP Collaboration Job Description We are seeking a Cisco UC III in Hyderabad, India This a direct hire role for a large Value-Added Reseller. This person is responsible for identifying and resolving complex telephony and other associated technology issues. Essential Functions Collaborates and consults with customers, vendors, and contractors to provide expert technical solutions in support of contracts in a fast paced and demanding environment. Follows up with customer contacts to ensure satisfactory resolution Reports findings, tracks progress, and documents customer communication within incident management system Manages workload in a manner that meets defined Service Level Objectives Demonstrates high standards of conduct and ethics as well as appropriate judgment, independence, and discretion Develops positive working relationships with internal and external customer This role is offering 25LPA and is required onsite 3 days a week.

  • Cisco UC Engineer

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