Warranty Program Lead

5 days ago

bangalore, India beBeeAnalyst Full time

Role OverviewLeading the Underwriting & Claims function for Extended Warranty programs is a critical role that requires strong analytical, technical, and claims-handling expertise.The ideal candidate must have a deep understanding of insurer expectations, failure patterns, service workflows, and product behavior to drive business growth and revenue.Key ResponsibilitiesUnderwriting Understanding & Premium Negotiation:Analyze insurer guidelines and evaluate portfolio performance to identify opportunities for premium negotiation.Develop viable Extended Warranty programs and highlight trends for long-term sustainability.Claims Understanding, Governance & Negotiation:Understand insurer claim criteria and review claims, especially exceptions and high-value Total Loss claims.Renegotiate rejections and coordinate with service networks and OEMs to validate repairs and identify patterns in claim denials.Portfolio Monitoring & Risk Insights:Build dashboards to track product and brand performance and provide insights for program improvements and renewal strategies.Support insurer review meetings with detailed reports and identify high-risk categories.Stakeholder & Insurer Management:Act as the primary contact for underwriting, pricing, and claim escalations.Ensure alignment between insurer expectations and claim evaluations and collaborate with various partners to improve accuracy and claim outcomes.Process, Documentation & Compliance:Maintain updated SOPs and guidelines to ensure compliance with insurer and audit expectations.Support audits with accurate data and work with risk and compliance teams to maintain high governance standards.Candidate ProfileMandatory RequirementMust be working with an Insurance Company and handling Extended Warranty underwriting and claims portfolios (Consumer Durables, Mobile & Misc).Applications from OEMs, service partners or brokers will be considered only if the candidate has prior insurer-side experience in underwriting/claims.Experience & SkillsA minimum of 5–12+ years of experience in Extended Warranty, Insurance Underwriting, Claims Management, or related domains is required. The ideal candidate should possess strong analytical skills to calculate and interpret loss ratios, claim frequency/severity, BER/TL %, COR, and risk indicators.Clear understanding of insurer underwriting philosophy and ability to derive insights to strengthen premium negotiations is essential. Strong command over claims admissibility, rejection rationale, and negotiation techniques to drive claim approvals is also required.Deep understanding of Consumer Durable & Mobile repair ecosystem, part costs, labour structures, and failure patterns is necessary. Ability to work with service networks, OEM partners, and diagnosis teams to justify claims and validate estimates is also essential.Strong process orientation with capability to design SOPs and implement controls to reduce fraud and leakages is required. Excellent communication, stakeholder management, and negotiation skills are also necessary.EducationGraduate / Postgraduate / MBA with a strong understanding of Insurance, Business and Extended Warranty market and operating models is required. Insurance certifications (Licentiate / Associate / Fellow) are preferred but not mandatory.A technical background in electronics or engineering will be an added advantage.

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