Customer Support Executive
2 months ago
We are inviting applications for the role of PA, Customer Service
About the Role:
Experience- 0 to 4 years
Shift- Rotational.
Location- Gurgaon
Work Mode- 5Days (Work from Office).
Responsibilities
- Respond to customer queries and customers concern over phone.
- Making outbound calls to Customers as required.
- Provide support for Recovery of the account for end user.
- Maintain a deep understanding of client process and policies
- Provide excellent customer service to our customers
- You should be responsible to exhibit capacity for critical thinking and analysis.
- Responsible to showcase work ethic, with the ability to work well both independently and within the context of a larger reciprocal environment
Qualifications we seek in you
Minimum qualifications
- Graduates with experience (must) in Customer Service and experience in credit cards / banking / customer service.
- Excellent communication skills in English.
- Ability to provide great customer experience / solve customer issues/ Ability to upsell
- A capacity to work on a computer efficiently for extended periods of time
- Meeting the process CTQ’s on a daily/weekly/monthly basis
Preferred qualifications
- Previous experience in a Banking or financial services role
- Effective probing skills and analysing / understanding skills
- Analytical skills with customer centric approach
- Excellent proficiency with written English and with neutral English accent
- You should be able to work on a flexible 24/7, (Rotational Shift), 5 Days working schedule (including weekend shift)
- 24X7 Inbound Customer Care Support for Premium customers.
Interested candidates for the role can share their updated CV at Tulika.patel@genpact.com
-
Customer Care Executive
6 months ago
Gurugram, Haryana, India Aegis Customer Support Services Private Limited Full time**Hiring for Outbound process** Minimum qualification - Graduation Minimum experience - 0-1yr 6 days working ( Rotational week off) 9 hrs ( Rotational shift) Salary - 1.8lpa to 2.8lpa Job Location - Sector 18, Gurgaon **Job Types**: Full-time, Permanent **Salary**: ₹15,000.00 - ₹20,000.00 per month **Benefits**: - Paid sick time - Provident...
-
Customer Care Executive
6 months ago
Gurugram, Haryana, India STARTEK Aegis Customer Support Services Pvt. Ltd Full time**Hiring for Voice Process** Minimum qualification - Graduate Minimum experience - 0-1yr 6 days working ( Rotational week off) 9 hrs ( Rotational shift) Salary - 1.8lpa to 3.5lpa Job Location - Sector 18, Gurgaon **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹12,000.00 - ₹30,000.00 per month **Benefits**: - Paid sick time - Paid time...
-
Customer Support Executive
2 weeks ago
Gurugram, Haryana, India Cubnet Services Full time**Customer Support Executive** **Role Description: - ** This is a full-time on-site role as a Customer Support Executive in Gurugram. As a Customer Support Executive, you will be responsible for providing excellent service to customers, addressing their inquiries and resolving issues. You will also maintain accurate records of interactions and collaborate...
-
Customer Support Executive
4 months ago
Gurugram, India PetMojo Full timePosition: Customer Support Executive Location: Gurgaon Department: Customer Support About Us: PetMojo is a leading pet care company dedicated to providing high-quality pet services to pet owners. We are passionate about improving the lives of pets and their owners through innovative solutions and exceptional customer services. We have created the PetMojo...
-
Customer Support Executive
3 weeks ago
Gurgaon / Gurugram, India Kezan India Private Limited Full timeDescriptionWe are seeking a Customer Support Executive to join our team. The ideal candidate will have 2-3 years of experience in customer support in India and a strong desire to help customers succeed. As a Customer Support Executive, you will be the voice of our company, responsible for ensuring customers have a positive experience with our products and...
-
Customer Support Executive
6 days ago
Gurugram, Haryana, India emoHR Services Full time4o miniLog inYou said:Customer support executive job description ChatGPT said:ChatGPT **Customer Support Executive Job Description** **Position Overview**: A Customer Support Executive is responsible for providing exceptional service to customers by addressing their inquiries, resolving issues, and ensuring a positive experience with the company. This role...
-
Customer Support Executive
4 months ago
Gurugram, India Yellow Class Full timeJob DescriptionJob Summary: We are seeking a dedicated and enthusiastic Customer Support Executive to join our Customer Experience Department. The ideal candidate will have excellent communication skills, a customer-centric approach, and the ability to handle multiple channels of communication efficiently. You will play a crucial role in ensuring our users...
-
Customer Support Executive
2 weeks ago
Gurugram, India DamGoodFish Full timeCompany DescriptionWelcome to Dam Good Fish, where innovation meets freshness. We are pioneers in the 'dam to table' concept in India, ensuring exceptional seafood experiences. We offer the finest selection of fish delivered straight from the dam to your table, prioritizing quality and freshness.Role DescriptionWe are looking for a dynamic and...
-
Customer Support Executive
2 weeks ago
Gurugram, India DamGoodFish Full timeCompany DescriptionWelcome to Dam Good Fish, where innovation meets freshness. We are pioneers in the 'dam to table' concept in India, ensuring exceptional seafood experiences. We offer the finest selection of fish delivered straight from the dam to your table, prioritizing quality and freshness.Role DescriptionWe are looking for a dynamic and...
-
Customer Support Executive
2 weeks ago
Gurugram, India DamGoodFish Full timeCompany Description Welcome to Dam Good Fish, where innovation meets freshness. We are pioneers in the 'dam to table' concept in India, ensuring exceptional seafood experiences. We offer the finest selection of fish delivered straight from the dam to your table, prioritizing quality and freshness. Role Description We are looking for a dynamic and...
-
Customer Support Executive
6 months ago
Gurugram, Haryana, India INTINERI INFOSOL PVT LTD Full time**Customer Support Executive** **LOB**: Fintech Process ( Financial Product) **Position**: Customer Support Executive **Location**:Sector 18, Gurugram, Haryana 122016** **Salary**: Upto 29,000 CTC **Shift **24/7 Rotational Shift. Day shift for females till 9 pm/ Rotational for males **Hiring Model**: WFO / 6 Days Working **Skill set**: - Excellent...
-
Customer Support Executive
1 month ago
Gurugram, India BizaccenKnnect Full timeJOB DESCRIPTIONPOSITION Customer Support Executive ROLE Individual ContributorLANGUAGE REQUIRED English + Hindi/Tamil/Kannada/SpanishWORK LOCATION Sector 65, GurugramWORKDAYS 6 days Work From Office (Rotational WOs & Shifts)SHIFT TIMINGS rotational QUALIFICATION Any GraduateSALARY PACKAGE 2 LPA - 3 LPA NOTICE PERIOD Immediate Joiners onlyROLEAs a...
-
Customer Support Executive
1 week ago
Gurugram, Haryana, India Mobishastra Technologies Private Limited Full timeAnantya.ai is a trusted and leading CPaaS platform defining how companies communicate with customers. Through our customer engagement software, built on Official WhatsApp’s Business API, businesses can easily engage with their customers in real-time at scale! Send multiple WhatsApp messages, automate notifications, and provide efficient customer support...
-
Customer Support Executive
5 months ago
Gurugram, Haryana, India Drimlite Full time**Position**: Customer Support Executive **Location**: Gurugram, Haryana 122016 **Salary**: 29000 CTC **Shift**: 24/7, Majority Night Shift as per US hours / 5 Days working **Responsibilities**: 1. Handling customer queries regarding the electric vehicle process for the US market. 2. Providing excellent customer support through verbal and written...
-
Customer Support Executive
6 months ago
Gurugram, Haryana, India Kalp Solutions Full time_**Job Opportunity: Customer Service Executive (Voice Process)**_ Responsibilities: Customer - Location:_ Gurgaon - Salary Range:_ ₹21,000 - ₹25,000 per month - Shift:_ Night shift with weekends off (Saturday and Sunday) - Benefits:_ Provident Fund (PF), Health Insurance, Both Side Cab Facilities **About the Role** We are excited to announce an...
-
Customer Support Executive
3 weeks ago
Gurugram, India WeddingWire India Full timeABOUT THE ROLE AND OUR TEAM:The Knot Worldwide is looking to add Customer Experience Reps to our growing department. You will partner with our team members that focus on Couple Support, Registry and/or Stationery both in local TKWW offices as well as remote locations, to help our customers have the best experience using our products across all of our Brand...
-
Customer Support Executive
3 weeks ago
Gurugram, India WeddingWire India Full timeABOUT THE ROLE AND OUR TEAM:The Knot Worldwide is looking to add Customer Experience Reps to our growing department. You will partner with our team members that focus on Couple Support, Registry and/or Stationery both in local TKWW offices as well as remote locations, to help our customers have the best experience using our products across all of our Brand...
-
Customer Support Executive
3 weeks ago
Gurugram, India WeddingWire India Full timeABOUT THE ROLE AND OUR TEAM: The Knot Worldwide is looking to add Customer Experience Reps to our growing department. You will partner with our team members that focus on Couple Support, Registry and/or Stationery both in local TKWW offices as well as remote locations, to help our customers have the best experience using our products across all of our Brand...
-
Customer Support
6 months ago
Gurugram, India Talent Integrators Full timeWe are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support.Responsibilities:Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Creating policies and...
-
Customer Support Executive
3 months ago
Gurugram, Haryana, India Teleperformance Full time**Job Title: Customer Support Executive + Upselling (Blended process)** **Company: Teleperformance** **Location: Teleperformance, Gurugram, Haryana 122016** **Key Responsibilities**: **Handle customer queries through various channels.** **Provide exceptional customer support and problem-solving.** **Identify and promote relevant products or services...