Customer Support Executive

2 months ago


gurugram, India Genpact Full time

We are inviting applications for the role of PA, Customer Service


About the Role:

Experience- 0 to 4 years

Shift- Rotational.

Location- Gurgaon

Work Mode- 5Days (Work from Office).


Responsibilities

  • Respond to customer queries and customers concern over phone.
  • Making outbound calls to Customers as required.
  • Provide support for Recovery of the account for end user.
  • Maintain a deep understanding of client process and policies
  • Provide excellent customer service to our customers
  • You should be responsible to exhibit capacity for critical thinking and analysis.
  • Responsible to showcase work ethic, with the ability to work well both independently and within the context of a larger reciprocal environment

Qualifications we seek in you

Minimum qualifications

  • Graduates with experience (must) in Customer Service and experience in credit cards / banking / customer service.
  • Excellent communication skills in English.
  • Ability to provide great customer experience / solve customer issues/ Ability to upsell
  • A capacity to work on a computer efficiently for extended periods of time
  • Meeting the process CTQ’s on a daily/weekly/monthly basis

Preferred qualifications

  • Previous experience in a Banking or financial services role
  • Effective probing skills and analysing / understanding skills
  • Analytical skills with customer centric approach
  • Excellent proficiency with written English and with neutral English accent
  • You should be able to work on a flexible 24/7, (Rotational Shift), 5 Days working schedule (including weekend shift)
  • 24X7 Inbound Customer Care Support for Premium customers.



Interested candidates for the role can share their updated CV at Tulika.patel@genpact.com



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