Customer Relationship Manger

3 weeks ago

mumbai, India Rewanta Fashions Full time

A.JOB SUMMARY:

The Customer Experience Manager’s role is to create and personalize customer journeys by conceptualizing and implementing customer experience programs aimed at driving customer engagement and delight. The role will also involve customer lifecycle management, including addressing customer feedback, complaints and grievances, in line with the service standards of the company. 

B. RESPONSIBILITIES

1. Create and personalize customer experience journeys by

a. Designing the customer experience journey to ensure it is efficient and delightful across all touch-points

b. Crafting audit parameters and driving service audits to measure on-ground effectiveness

c. Monitoring the effectiveness through time-bound reviews

d. Continuously striving to refine and enhance the customer experience based on feedback received

2. Customer lifecycle management

a. Drive programs to manage existing customers and reactivate dormant ones

b. Monitor customer feedback and drive improvements in the customer experience

c. Drive CRM and data collection to strengthen personalization of customer service / experience

3. Drive the company’s Loyalty program:

a. Conceptualizing / curating the loyalty program

b. Creating the festival / gifting calendar and plan curated initiatives to drive the Loyalty program

c. Aiding the creation of customer service policies along with driving the implementation

d. Design and facilitate surveys to measure customer satisfaction / loyalty

e. Identifying non-performing stores/regions and work with concerned teams to resolve problem areas

4. Customer complaints and grievance management:

a. Responding to customer service issues in a timely manner and in line with the service standards of the company

b. Supporting the business with analytics and insights through data gathered on recurrent customer issues, with the aim of continuously improving internal systems and process that hinder delightful customer experience

C. SKILLS:

▪ Passionate about customer delight

▪ Comfort with, and flair for Luxury-associated customer service

▪ Ability to influence without authority

▪ Proactive to drive role deliverables with limited supervision

▪ Ability to manage multiple and competing work priorities, demands and changes E. 


D. PREFERRED QUALIFICATIONS & EXPERIENCE:

▪ MBA in Marketing preferred

▪ 8-plus years of customer service experience with at least 1 to 2 years in managing customer service escalations

▪ Ecommerce background necessary 

▪ Strong working knowledge of technology especially CRM tools, Data Analytics and MS office 

E. LANGUAGE SKILLS:

▪ Excellent written and verbal language skills (English and Hindi. Knowledge of any regional language is an advantage) 

F. TRAVEL REQUIREMENTS:

The role demands that the candidate will need to work in close coordination with regions. This would involve frequent travel to locations nationally and work with inter-departmental stakeholders as Retail, IT, Marketing, Merchandising, Logistics, etc.

  • Barista

    6 months ago

    Mumbai, India Pret A Manger Full time

    **We're Hiring: Barista** (**Age : < 30 years, Salary: upto 22k**) **Pret A Manger : MUMBAI** **Freshers are Welcome to Apply.** **JOB RESPONSIBILITIES**: - Preparing and serving hot and cold drinks such as coffee, tea, artisan and speciality beverages. - Cleaning and sanitising work areas, utensils and equipment - Cleaning service and seating areas -...

  • Associate Manger

    6 months ago

    Mumbai, Maharashtra, India MNR Solutions Pvt Ltd Full time

    Designation - Associate Manger Experience - 2 to 5 Years Location - Mumbai Immediate to 90 days Primary Skills - Marketing, Branding Shoulde be from FMCG,FMCD or consumer goods background Key Responsibilities: - Understand business objectives and develop a Marketing plan. - Develop and propose marketing budget, monitor adherence to the approved plan...

  • Customer Relationship Manger

    3 weeks ago

    Mumbai, India Rewanta Fashions Full time

    A.JOB SUMMARY:The Customer Experience Manager’s role is to create and personalize customer journeys by conceptualizing and implementing customer experience programs aimed at driving customer engagement and delight. The role will also involve customer lifecycle management, including addressing customer feedback, complaints and grievances, in line with the...

  • Product Manger Mf

    6 months ago

    Mumbai, Maharashtra, India Zecruiters Jobconnect Private Limited Full time

    Designation : Product Manger MF - General product role Experience : 5 - 7 years Salary -12 - 15.5 LPA Location: Navi Mumbai Qualification : Any Graduate, Any Post Graduate Description: - Industry experience who is experienced working on the AMC relationships, market intelligence and business planning - Have done business planning, and have executed...

  • Customer Relationship Manger

    3 weeks ago

    Mumbai Metropolitan Region, India Rewanta Fashions Full time

    A.JOB SUMMARY:The Customer Experience Manager’s role is to create and personalize customer journeys by conceptualizing and implementing customer experience programs aimed at driving customer engagement and delight. The role will also involve customer lifecycle management, including addressing customer feedback, complaints and grievances, in line with the...

  • Customer Relationship Manger

    3 weeks ago

    Mumbai Metropolitan Region, India Rewanta Fashions Full time

    A.JOB SUMMARY: The Customer Experience Manager’s role is to create and personalize customer journeys by conceptualizing and implementing customer experience programs aimed at driving customer engagement and delight. The role will also involve customer lifecycle management, including addressing customer feedback, complaints and grievances, in line with the...

  • Customer Relationship Executive

    6 months ago

    Mumbai, Maharashtra, India JLL Full time

    JLL supports the Whole You, personally and professionally. **Position**: CRE,Vivarea Job Overview You will be the face of JLL at the client’s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be responsible for: Cooperate,...

  • Territory Sales Manger

    6 months ago

    Navi Mumbai, India V Xpress Full time

    Position Territory Sales Manger Qualification Should Be Graduate Location Navi Mumbai Experience 5+ Years of experience in Retail Sales **Job Description**: - To develop new customers for retail sales. - To develop new RSP to get new retail business. - To visit existing customers to enhance business. - To ensure to retain customers through help to...

  • Customer Relationship Executive

    6 months ago

    Mumbai, India JLL Full time

    JLL supports the Whole You, personally and professionally. Customer Relationship Executive Property and Asset Management What this Job Involves? You will be the face of JLL at the client’s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You...

  • Customer Relationship Executive

    6 months ago

    Mumbai, India JLL Full time

    JLL supports the Whole You, personally and professionally. Customer Relationship Executive Property and Asset Management What this job involves You will be the face of JLL at the client’s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You...

  • Customer Relationship Executive

    6 months ago

    Mumbai, India JLL Full time

    JLL supports the Whole You, personally and professionally. Customer Relationship Executive Property and Asset Management What this Job Involves? You will be the face of JLL at the client’s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You...

  • Garde Manger

    6 months ago

    Mumbai, Maharashtra, India HR POWER PAK Full time

    Job Summary: Key Responsibilities: - **Cold Food Preparation**: - Prepare and assemble cold dishes such as salads, appetizers, pates, terrines, and charcuterie plates according to established recipes and standards. - Create visually appealing presentations for all cold dishes, ensuring consistency and quality. - Innovate and develop new recipes and menu...

  • Cdp - Garde Manger

    6 months ago

    Mumbai, India The Mirador Hotel Full time

    As a Chef De Partie (CDP) you are responsible supporting the Head and Sous Chef in a busy hotel kitchen delivering consistently high-quality food, handle purchase orders and ensure that items arriving without authorization are not received. Ensures the highest standards and consistent quality in the daily preparation and keeps up to date with the new...

  • Relationship Manager

    1 month ago

    Mumbai, India Prov HR Solutions Private Limited Full time

    Relationship Manager ( Manger /Senior Manager) - This job opening is for relationship manager who will handle Mid-Market/SME brokers with span of 10-12 brokers. Candidate should have a good knowledge of commercial line of general insurance business as he/she has to deal for commercial line of business and not retail business. Sales Representative Job...

  • Customer Relationship Executive

    6 months ago

    Mumbai, Maharashtra, India JLL Full time

    JLL supports the Whole You, personally and professionally. Customer Relationship Executive Property and Asset Management What this job involves You will be the face of JLL at the client’s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You...

  • Relationship Executive- Broking Firm

    6 months ago

    Fort, Mumbai, Maharashtra, India Affirm Services Consultancy Pvt. Ltd. Full time

    **Job Details - Relationship Executive / Manger** **Location**: Ahmedabad, Fort **Primary Responsibilities**: - Generating margin from clients and pitching internal research calls for the day - min 90 mins call-time per day - Contact potential or existing customers to inform them about a product or service using scripts - Advising clients with regards to...

  • Customer Relationship Executive

    6 months ago

    Mumbai, Maharashtra, India JLL Full time

    JLL supports the Whole You, personally and professionally. **Position**: CRE,Vivarea Job Overview You will be the face of JLL at the client’s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be responsible for: Cooperate,...

  • Deputy Manger

    1 month ago

    Mumbai, Maharashtra, India CDSL Full time

    **Position** *** **Location** *** **Qualification** *** **Age Limit** **Deputy Manger - Corporate Communications** - Mumbai- Graduate/ Postgraduate- Under 35 years**Experience - Deputy Manager (No of positions - 1)**: **Qualifications**: - Bachelor?s/master?s degree in public relations, Communications, Journalism, Marketing, or a related field. - 7-8...

  • Customer Relationship Executive

    6 months ago

    Mumbai, Maharashtra, India JLL Full time

    JLL supports the Whole You, personally and professionally. **Position**: CRE, City Name. **Business**: Property and Asset Management, City Name. Job Overview You will be the face of JLL at the client’s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback /...

  • Contracts & Billing Manger

    2 months ago

    Airoli, Navi Mumbai, Maharashtra, India CMV Infraprojects Pvt Ltd. Full time

    Greetings from CMV Infra Projects Pvt Ltd. We have opening for the Contracts & Billing Manger **Company Name** : CMV Infra project Pvt Ltd. **Job Title**:Contracts & Billing Manger **Experience**: 8 to 15 Years **Qualification**: Bachelor's degree in Civil Engineering, Construction Management, or Finance; an MBA is an advantage. **Job Location** :...