apna | Customer Success Manager
5 days ago
KRA/KPI:
- [Primary - 90%] Provide end to end support to a pilot after BD sets up the org (ID, workspace ID, credit transfer approval), includes - % pilots conducted as per SOP, % successful pilots, Quality of documentation
- Client onboarding for pilot, set expectations and provide overview of pilot (product, duration, success goals, support required from client etc.)
- Understand hiring requirement and post jobs, use DataBase, design and run banner to drive FF
- Coordinate w/ product incase of low FF, relevancy issues and implement action items e.g. English marker, Banner > Tally page, FF RCA of jobs
- [Joint responsibility] Help BD in coordination w/ recruiters to track hiring outcome and lead processing status
- Document pilot outcomes - funnel status, what went well and what didn't? and periodically share updates w/ product, growth and enterprise team for strategic decisions.
Please Note :- Candidates not matching below criteria please avoid applying
Max experience required for role - 1-3 yrs
Max Comp offered - Upto 5 L
Employment Type - Contract
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