Technical Manager

Technical Manager – Emerging Markets (Based in Delhi), APAC At Costa Coffee, we’re on a mission to reimagine coffee experiences across the globe. From bustling cities to local communities, we’re creating meaningful coffee moments, powered by innovation and driven by purpose. As a proud part of the Coca-Cola system and working hand in hand with our pioneering partners, we’re in over 50 countries and counting. Whether it's served in-store, from a machine, at home, or on the go, every cup is thoughtfully crafted by our passionate teams who put heart into every moment. As a Technical Manager – Emerging Markets , you’ll play a pivotal role in safeguarding Costa’s reputation for quality and safety across a diverse and dynamic region. You’ll be the technical lead for our operations in Emerging Markets, ensuring that every product and process meets Costa’s global standards, local legislation, and customer expectations. From managing supplier and franchise partner compliance to driving technical governance and risk mitigation, you’ll be at the heart of our supply chain excellence. You’ll collaborate with cross-functional teams, lead audits, support product launches, and act as the go-to expert for technical matters in the region. This is a role where your expertise will directly impact consumer safety, brand integrity, and operational success. What you’ll do Being a Technical Manager – Emerging Markets is about so much more than bringing our coffee to the world. It’s your chance to stir up real success – which means you’ll be: Leading technical governance and performance monitoring across Emerging Markets. Managing supplier and franchise partner compliance with Costa’s Quality Management System and local legislation. Acting as the first point of contact for technical matters with suppliers, bottlers, and partners. Driving technical risk management and supporting product commercialisation. Conducting audits, managing escalations, and ensuring technical approval of suppliers and distribution sites. Who you are It’s your unique ingredients we’re interested in: Certified in Food Hygiene and HACCP (Level 4), with formal training in quality systems such as ISO 9001, FSSC 22000, or BRC standards. Experienced in delivering technical induction and training for partners on Costa’s Global Technical Policy and compliance requirements. An expert with a background in food science, quality systems, and technical compliance. A visionary who can anticipate risks and implement robust governance processes. A communicator who builds strong relationships across functions and geographies. A leader with experience in high-risk food environments and APAC markets. So, why Costa? We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression, and integrity, with some brilliant perks to sweeten the deal. We work in a hybrid environment, giving us the flexibility to balance life while still spending meaningful time together and building strong connections: An annual discretionary bonus scheme, based on business results and individual contribution. Pension Scheme (provident fund) Healthcare (Hospitalisation & Medical Expenses Cover) Life Assurance Disability Benefits We believe in living life with heart – and that starts with our people. By showing up as our authentic selves, we create a culture where everyone belongs. We celebrate diversity in all its forms and are committed to building an equitable and inclusive environment, one that embraces the unique blend of experiences, identities, and perspectives each person brings.