Unteched | Telecaller | india

2 weeks ago


india Unteched Full time

Telecalling Team Job Opportunity - Work from Office (Delhi)


Position: Telecaller

Location: Delhi (Work from Office)


Key Requirements:

  • Excellent communication skills in English (mandatory).
  • Freshers are welcome to apply; prior experience in telecalling or customer service is an advantage.
  • Strong interpersonal skills with a professional approach to handling queries and objections.
  • Comfortable working in a dynamic environment with daily targets.


Key Responsibilities:

  • Outbound Calls: Make a set number of calls daily to potential clients/students to explain products, services, or programs.
  • Lead Conversion: Identify and qualify leads by engaging effectively and understanding customer requirements.
  • Follow-Ups: Maintain follow-up schedules with prospective clients to maximize conversion rates.
  • Database Management: Update and maintain an accurate record of calls and feedback in the CRM.
  • Target Achievement: Meet or exceed assigned KPIs (Key Performance Indicators) such as call volume, lead conversion, and attendance.
  • Customer Service: Answer incoming queries and ensure excellent service standards.


KPIs for Telecalling Team:

  • Daily Call Volume:
  • Minimum of 50- 65 calls per day.
  • Ensure an average call duration of 2-3 minutes.
  • Follow-Up Success Rate:
  • Achieve a 60% response rate on scheduled follow-up calls.
  • Attendance & Punctuality:
  • Maintain 95% attendance per month.
  • Communication Quality:
  • Score a minimum of 80% in weekly quality checks on call handling and professionalism.
  • Reporting Accuracy:
  • Ensure 100% accuracy in maintaining call logs and updates on CRM daily.


What We Offer:

  • Competitive salary and incentives based on performance.
  • Professional training and a supportive team environment.
  • Opportunities for career growth within the organization.


Apply Now:

If you meet the above criteria and are excited to be part of a dynamic team, apply NOW..

Join us to grow your career while honing your communication and interpersonal skills


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