Unteched | Telecaller | india
2 weeks ago
Telecalling Team Job Opportunity - Work from Office (Delhi)
Position: Telecaller
Location: Delhi (Work from Office)
Key Requirements:
- Excellent communication skills in English (mandatory).
- Freshers are welcome to apply; prior experience in telecalling or customer service is an advantage.
- Strong interpersonal skills with a professional approach to handling queries and objections.
- Comfortable working in a dynamic environment with daily targets.
Key Responsibilities:
- Outbound Calls: Make a set number of calls daily to potential clients/students to explain products, services, or programs.
- Lead Conversion: Identify and qualify leads by engaging effectively and understanding customer requirements.
- Follow-Ups: Maintain follow-up schedules with prospective clients to maximize conversion rates.
- Database Management: Update and maintain an accurate record of calls and feedback in the CRM.
- Target Achievement: Meet or exceed assigned KPIs (Key Performance Indicators) such as call volume, lead conversion, and attendance.
- Customer Service: Answer incoming queries and ensure excellent service standards.
KPIs for Telecalling Team:
- Daily Call Volume:
- Minimum of 50- 65 calls per day.
- Ensure an average call duration of 2-3 minutes.
- Follow-Up Success Rate:
- Achieve a 60% response rate on scheduled follow-up calls.
- Attendance & Punctuality:
- Maintain 95% attendance per month.
- Communication Quality:
- Score a minimum of 80% in weekly quality checks on call handling and professionalism.
- Reporting Accuracy:
- Ensure 100% accuracy in maintaining call logs and updates on CRM daily.
What We Offer:
- Competitive salary and incentives based on performance.
- Professional training and a supportive team environment.
- Opportunities for career growth within the organization.
Apply Now:
If you meet the above criteria and are excited to be part of a dynamic team, apply NOW..
Join us to grow your career while honing your communication and interpersonal skills
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