Customer Resolution Expert
2 weeks ago
Position: Customer Resolution Expert (FinTech)Experience required: 1-3 yearsLocation: Bengaluru Job Summary: As a L2/L3 Support in our Customer Support team, you will be responsible for resolving complex customer issues and complaints that have been escalated beyond the initial support level. You will serve as a point of contact for customers who require additional assistance and ensure that their concerns are addressed promptly and effectively. Responsibilities: Act as the primary point of contact for escalated customer issues, I-Rated Customer issues and complaints.Investigate and analyze escalated cases to understand root causes and develop effective solutions.Collaborate with internal teams, including Technical Support, Sales, and Operations, to resolve customer issues promptly.Communicate with customers in a professional and empathetic manner to de-escalate situations and provide satisfactory resolutions.Maintain detailed records of escalated cases, including customer interactions, actions taken, and resolutions achieved.Provide feedback to management on recurring issues and suggest process improvements to prevent future escalations.Monitor customer satisfaction metrics and take proactive measures to address any negative feedback or trends.Stay updated on product features, updates, and industry trends to better assist customers and address their concerns. Requirements: Bachelor's degree in Business Administration, Communications, or related field preferred.Proven experience in a customer support role, with a focus on handling escalations.Excellent communication skills, both written and verbal, with a strong ability to convey empathy and understanding.Strong problem-solving skills and the ability to think critically under pressure.Ability to remain calm and composed in high-stress situations and effectively de-escalate customer issues.Experience working with CRM software and ticketing systems preferred.Ability to work collaboratively with cross-functional teams to achieve common goals.Flexibility to work shifts, including evenings, weekends, and holidays, as needed.
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Email and SMS Marketing Manager
2 days ago
bangalore, India Expert Law Full timeCompany Description Expert Law provides nationwide legal services in Personal Injury and Immigration Law, offering customized solutions for both individuals and businesses. Committed to excellence, the firm's 40 years of combined experience reflect its dedication to maintaining exceptional knowledge and expertise in legal practice. Transparency, reliability,...
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Email and SMS Marketing Manager
2 days ago
bangalore, India Expert Law Full timeCompany Description Expert Law provides nationwide legal services in Personal Injury and Immigration Law, offering customized solutions for both individuals and businesses. Committed to excellence, the firm's 40 years of combined experience reflect its dedication to maintaining exceptional knowledge and expertise in legal practice. Transparency, reliability,...
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Performance marketing manager
2 days ago
bangalore, India Expert Law Full timeCompany Description Expert Law provides tailored legal services nationally to both individuals and businesses, specializing in Personal Injury and Immigration Law. With a commitment to excellence, the firm prides itself on offering high-quality advice, transparent pricing, and personalized service. Boasting over 40 years of combined experience, Expert Law...
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Mandarin Language Expert
2 days ago
bangalore, India People Prime Worldwide Full timeAbout Company: Our client is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, it caters to over 700 clients with its extensive domain and technology...
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Application Expert Customer Data Platform
2 weeks ago
bangalore, India Aqilea (formerly Soltia) Full timeCompany Description We are a consulting company with a bunch of technology-interested and happy people We love technology, we love design and we love quality. Our diversity makes us unique and creates an inclusive and welcoming workplace where each individual is highly valued. With us, each individual is her/himself and respects others for who they are and...
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Software, Principal Technical Expert
2 weeks ago
bangalore, India Schneider Electric Full timeQualifications - Technical:Bachelor of Engineering degree in electrical, electronic or computer science (or related field).6+ years of technical support experience in electrical industry.2+ years of experience in a role developing, deploying, testing or supporting SCADA applications.2+ years of experience in L4 support for energy monitoring and control...
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CRM Manager- Email
6 days ago
bangalore, India Expert Law Full timeCompany Description Expert Law provides personalized legal services nationwide, specializing in Personal Injury and Immigration Law for both individuals and businesses. Guided by a "putting people first" philosophy, the firm emphasizes transparency, reliability, and integrity in delivering high-quality advice and client care. With 40 years of combined...
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CRM Manager- Email
4 days ago
bangalore, India Expert Law Full timeCompany Description Expert Law provides personalized legal services nationwide, specializing in Personal Injury and Immigration Law for both individuals and businesses. Guided by a "putting people first" philosophy, the firm emphasizes transparency, reliability, and integrity in delivering high-quality advice and client care. With 40 years of combined...
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Customer Support Lead
5 days ago
bangalore, India GRIPIT Full timeAbout Us At GRIPIT, we partner with leading global brands to help them establish and scale in India. From import and distribution to e-commerce, marketing, and after-sales service, we deliver end-to-end solutions that connect global innovation with Indian consumers. With a growing portfolio of premium international brands such as Bissell, Narwal, Yale, and...
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Customer Support Lead
5 days ago
bangalore, India GRIPIT Full timeAbout Us At GRIPIT, we partner with leading global brands to help them establish and scale in India. From import and distribution to e-commerce, marketing, and after-sales service, we deliver end-to-end solutions that connect global innovation with Indian consumers. With a growing portfolio of premium international brands such as Bissell, Narwal, Yale, and...
