L2 Support Specialist
2 days ago
Dear Candidate,We have an opening for a L2 Support Specialist role.GRADE/ ROLE/ SALARY – As per relevant experience and last drawn CTC. To be discussed during the interview.Job Summary:As a Senior Service Desk Analyst, you will play a crucial role in handling L2 issues reported with the Apps & Infra Helpdesk, which may include, but not restricted to the following:Receive calls, emails and web-tickets for end users and other Agency Service Desks / Help Desks, and create Incident tickets or Service Request tickets, logging all pertinent informationTracking and classifying incoming incidents or service requests, attempting initial solutionsProvides initial assessment of categorization and prioritization for reported Incidents and Service Requests and provides initial support, targeting a higher level of first contact resolutionEnsures Incidents and Service Requests are properly escalated and assigned to appropriate support groupsPerform hierarchical escalation to Service Desk Management and Incident ManagementProvide communication to end users concerning the status of Incidents, Service Requests and ChangesCompiles data through Incident entry that will be used for management information and reportingMaintains ownership of Incidents, ensuring status update and resolution according to SLAsProvide input to Service Desk Management regarding Continuous Improvement opportunitiesCooperating with both internal groups (Problem Management, second-line) and external support teams in order to redirect incidents properly
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Remote Technical Support Specialist
2 days ago
thrissur, India beBeeTechnical Full timeWe are looking for highly skilled professionals to fill Technical Support Engineer roles that involve troubleshooting, customer interaction and application support in a global setting. These long-term freelance opportunities allow individuals to work independently from anywhere in the world.Engagement DetailsType: Independent Freelance Consultant, 100%...
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Digital Dentistry Support Specialist
2 days ago
thrissur, India beBeeCustomerExperience Full timeCustomer Experience Specialist Role OverviewFulfill your potential in a dynamic environment where you can make a real difference. MEDIT is a leading provider of innovative 3D digital solutions, revolutionizing the field of dentistry with cutting-edge technology.We are seeking an experienced and skilled Customer Experience Specialist to join our team. As a...
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Program Support Specialist
2 days ago
thrissur, India beBeeProgramSupport Full timeProgram Support SpecialistAbout UsWe're a leading provider of high-quality education services, committed to making learning accessible and affordable for individuals worldwide. With over 50 top-tier university partners across the globe, we offer a wide range of programs that help learners acquire new skills and transform their lives.Job DescriptionAs a...
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Network Specialist
2 weeks ago
Thrissur, India Input Zero Technologies Full timeTo excel in this role, you should possess the following: • • • • • • • • • Strong hands-on experience in network operations, monitoring, and troubleshooting (L2/L3). Proficiency with network monitoring tools such as SolarWinds, Nagios, Zabbix, or equivalent. Solid understanding of networking concepts including LAN/WAN, routing, switching,...
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Network Specialist
2 weeks ago
Thrissur, India Input Zero Technologies Full timeTo excel in this role, you should possess the following: • • • • • • • • • Strong hands-on experience in network operations, monitoring, and troubleshooting (L2/L3). Proficiency with network monitoring tools such as SolarWinds, Nagios, Zabbix, or equivalent. Solid understanding of networking concepts including LAN/WAN, routing, switching,...
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Technical Support Executive
4 days ago
Thrissur, India Live Connections Full timeRole/ Job Title: Opcenter (Camstar) Support Executive Relevant Experience: 7+ Years Salary: Upto 20+Lacs Work Location: Anywhere in India (with flexibility to visit client sites as and when required) Job Summary Join a global leader in delivering Manufacturing Execution Systems (MES) as a senior Opcenter (Camstar) Support Executive. This is a critical...
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IT Operations Support Professional
2 days ago
thrissur, India beBeeService Full timeJob DescriptionThe IT Service Management Specialist role involves providing support for Managed Services tool sets and related processes.This includes delivering daily operational support and managing ticket distribution to ensure timely client access management requests.The ITSM Specialist will also provide Subject Matter Expert (SME) support for the ITSM...
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Flexible Remote Customer Support Jobs
2 days ago
thrissur, India beBeeCustomerSupport Full timeRemote Support SpecialistThis role involves providing exceptional customer support to clients from home. It requires strong English communication skills, prior experience in BPO / Customer Support, and the ability to work night shifts.Voice Support Specialists handle inbound and outbound customer calls professionally, provide clear and polite information,...
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Customer Support Representative
2 days ago
thrissur, India beBeeSupport Full timeCustomer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers via phone, email, chat, or in-person.
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Telesales Specialist
2 weeks ago
Thrissur, Kerala, India IAN Institute of Rehabilitation & Research Full time ₹ 4,00,000 - ₹ 6,00,000 per yearCompany DescriptionIAN Institute of Rehabilitation and Research is a multi-specialty hospital dedicated to providing comprehensive rehabilitation services for differently-abled children. With over a decade of experience, the institute boasts a team of expert doctors, therapists, and rehab specialists. They provide patient-centered care for physical, mental,...