Tier 3 CC Customer Engineer
4 days ago
Title: Tier 3 Customer EngineerLocation: Bangalore IndiaOn call RotationDuration: 12 Mo ContractPay Rate: 1,000 LPA /hrTargeted Start Date: ASAPOwn complex operations and escalations across the Contact Center Enterprise stack for Dedicated Instance environments. Drive stability, scalability, and resilience for mission-critical contact center services.Core Responsibilities- Lead incident response, complex troubleshooting, and root-cause analysis across the UCCE ecosystem.- Design and implement advanced call flows, routing strategies, and peripheral integrations.- Plan and execute upgrades, patches, and migrations with minimal downtime.- Build and maintain runbooks, diagrams, standards, and support procedures.- Implement monitoring, alerting, and capacity/performance baselines for proactive operations.- Partner with UC, Network, and Security teams on cross-domain changes and solution designs.- Mentor Tier 1/2 staff; provide knowledge transfer and technical reviews.- Support compliance, audit readiness, and change management best practices.Required Skills and Experience- Deep, hands-on expertise with Cisco UCCE components: ICM, CVP, Finesse, CUIC, VVB, IDS, and LiveData.- Strong proficiency in call routing strategies, CVP microapps, VXML, and survivability designs.- Experience integrating external data sources, web services, and CTI/CRM connectors.- Proficient with SIP, RTP, SRTP, QoS, SBC interoperability, and SIP trunking to carriers.- Advanced troubleshooting using logs, traces, and protocol analysis tools.- Proven experience in production change windows, method of procedure (MOP) creation, and rollback planning.Preferred Qualifications- Automation and tooling: Scripting for configuration, testing, or reporting (e.g., Python), API usage for CUIC/LiveData.- Experience with high-availability, geo-redundancy, and DR testing for UCCE.- Familiarity with observability stacks and synthetic testing for contact center.Certifications- Cisco CCNP Collaboration or equivalent; Cisco UCCE/CCE Specialist certifications preferred.- ITIL Foundation or higher is a plus.
-
Tier 3 CC Customer Engineer
4 days ago
Bangalore, India Insight Global Full timeTitle: Tier 3 Customer Engineer Location: Bangalore India On call Rotation Duration: 12 Mo Contract Pay Rate: 1,000 LPA /hr Targeted Start Date: ASAP Own complex operations and escalations across the Contact Center Enterprise stack for Dedicated Instance environments. Drive stability, scalability, and resilience for mission-critical contact center services....
-
Tier 3 CC Customer Engineer
4 days ago
bangalore, India Insight Global Full timeTitle: Tier 3 Customer Engineer Location: Bangalore IndiaOn call RotationDuration: 12 Mo ContractPay Rate: 1,000 LPA /hrTargeted Start Date: ASAPOwn complex operations and escalations across the Contact Center Enterprise stack for Dedicated Instance environments. Drive stability, scalability, and resilience for mission-critical contact center services.Core...
-
Tier 3 CC Customer Engineer
4 days ago
Bangalore, India Insight Global Full timeTitle: Tier 3 Customer Engineer Location: On call Rotation Duration: 12 Mo Contract Targeted Start Date: ASAP Own complex operations and escalations across the Contact Center Enterprise stack for Dedicated Instance environments. Drive stability, scalability, and resilience for mission-critical contact center services. Lead incident response, complex...
-
Tier 3 CC Customer Engineer
4 days ago
Bangalore Division, India Insight Global Full timeTitle: Tier 3 Customer Engineer Location: Bangalore India On call Rotation Duration: 12 Mo Contract Pay Rate: 1,000 LPA /hr Targeted Start Date: ASAP Own complex operations and escalations across the Contact Center Enterprise stack for Dedicated Instance environments. Drive stability, scalability, and resilience for mission-critical contact center services....
-
Tier 3 CC Customer Engineer
4 days ago
bangalore district, India Insight Global Full timeTitle: Tier 3 Customer Engineer Location: Bangalore India On call Rotation Duration: 12 Mo Contract Pay Rate: 1,000 LPA /hr Targeted Start Date: ASAP Own complex operations and escalations across the Contact Center Enterprise stack for Dedicated Instance environments. Drive stability, scalability, and resilience for mission-critical contact center services....
-
Tier 3 UC Customer Engineer
2 weeks ago
Bangalore, India Insight Global Full timeTitle: Tier 3 UC Customer Engineer Location: Bangalore India Duration: 12 Mo Pay Rate: $1,100/hr INR Targeted Start Date: ASAP
-
Tier 3 UC Customer Engineer
7 days ago
bangalore, India Insight Global Full timeTitle: Tier 3 UC Customer EngineerLocation: Bangalore IndiaDuration: 12 MoPay Rate: $1,100/hr INRTargeted Start Date: ASAP
-
Oracle CC&B Developer
2 days ago
bangalore, India Tekgeminus Full timeRole: Oracle CC&B DeveloperExperience Preferred: 7+ YearsLocation: RemoteJob Description:Design, develop, and configure Oracle CC&B solutions including customizations, integrations, and extensions.Collaborate with business analysts and stakeholders to gather and analyze requirements and translate them into technical solutions.Lead the design of CC&B modules...
-
CC&B/MDM Developer
3 weeks ago
bangalore, India Tata Consultancy Services Full timeExperience in hands on development of CC&B (Oracle Utilities Customer Care and Billing) and MDM (Oracle Utilities Meter Data Management) for at least 4+ Years Must have good command in Java, Groovy Script, SQL Should have excellent understanding CC&B and MDM functional areas like Customer Information System, Billing and Payments, Credit and Collections, V...
-
Remote C# Engineer
20 hours ago
Bangalore, India Bhavitha Tech, CMMi Level 3 Company Full timeRole Overview : We're looking for an AI Engineer for one of our Tier-1 IT clients with hands-on experience in building, fine-tuning, and optimizing LLM-based applications. The ideal candidate will have solid expertise in RAG (Retrieval-Augmented Generation) architectures, parameter-efficient fine-tuning (e.g., LoRA), and model quantization techniques for...
