Head of Operations

4 hours ago

bangalore, India Eximius Next Full time

Head of Operations (Founding Team) Location: Gurugram, India Reports To: CEO / Co-Founders About Eximius Next Eximius Next is a dynamic and ambitious BPM firm poised for significant growth. We have a strong foundation in Finance & Accounting services (AP, AR, R2R)and are expanding into  Payroll, Supply Chain, and Finance Process Automation . We are not another large BPO — we’re a  small team with a big vision . This role offers the rare opportunity to  join our founding leadership team and help build a scalable, tech-enabled global operations partner from the ground up. The Role This is not a typical Operations Manager role. As Operations Manager (Founding Team) , you will: Be the  architect of our operating model Work directly with the co-founders Build delivery capabilities across Finance, Payroll & Supply Chain Drive automation-led transformation Lead client transitions and represent Eximius Next in international forums You will own the  blank canvas of operations , with the autonomy to  design, experiment, and scale systems that will define our success. Key Responsibilities Strategic (The Architect) Build and implement a  scalable operational framework : KPIs, governance, quality controls. Lead  client solutioning and transitions — from scoping to steady state. Create a  roadmap for AI enabled process automation . Represent Operations in  CXO Level reviews and strategic meetings. Tactical (The Builder) Lead, mentor, and grow a  multi-domain operations team . Act as the  primary escalation point for clients and delivery challenges. Standardize processes,  solve complex problems hands-on , and stabilize transitions. Drive a  culture of ownership, improvement, and innovation . Build new practices and new domain Be the partner in Eximius growth Who You Are More than 10 yrs experience in BPM/Shared Services, with deep  F&A expertise (AP, AR, R2R) and exposure to  Payroll/Supply Chain . A proven leader: you’re as comfortable creating a process map as you are leading a team meeting. Strong in  transitions, project governance, and client-facing delivery . Entrepreneurial,  energized by a blank canvas and hands-on problem-solving. Tech-savvy: familiar with AI, RPA, ERP, BI tools, and automation practices. An exceptional communicator, confident with  international CXO clients . Qualifications & Traits Education: Bachelor’s in Business/Finance/Operations; MBA preferred. If you’re  entrepreneurial, proactive, and thrive in startup pace , this role offers ownership, global exposure, and a fast-track into senior leadership.

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