Senior Manager, Sales

7 days ago


bangalore, India GoodScore Full time

Company Overview:GoodScore is on a mission to make financial literacy and credit access simple, actionable, and inclusive for over 150 million Indians who are credit-underserved.From starting personalized credit consulting in 2023 to now, empowering over 1 million users to take control of their credit health, we are one of India's fastest-growing credit score & credit management apps.We are backed by top VC funds in India, ranked among the top 10 finance apps in India, and are on a 1x to 100x journey. We're building a team that shares our vision of transforming how India manages credit.Goodscore Raises Series ARole Overview:The (Senior) Sales Manager will be directly responsible for meeting monthly sales targets through large-scale telecalling operations. The ideal candidate has a consistent, proven track record of achieving or exceeding sales targets month-on-month and has experience in building, managing, and scaling large inside sales teams in a high-growth, high-pressure environment.Key Responsibilities:Sales Target Ownership & Delivery● Take full ownership of revenue targets and ensure consistent achievement month overmonth.● Closely monitor sales funnel metrics, call volumes, conversions, and productivity KPIs.● Motivate, guide, and enable the team to drive daily performance and maintain a winningmindset.Team Leadership & Scaling● Lead and manage a growing team of 300–750+ telecallers through a structuredhierarchy of Team Leaders and SMEs.● Build a performance-driven culture with clear KPIs, real-time feedback, and result-linkedincentives.● Rapidly scale up the team in coordination with recruitment and training teams.Process Excellence & Productivity● Implement structured SOPs, talk tracks, and quality guidelines to ensure processconsistency.● Optimize lead distribution, dialer strategy, and CRM efficiency for maximumconversions.● Use data-driven insights to identify gaps and take corrective actions swiftly.Performance Management & Coaching● Review daily, weekly, and monthly team/individual performance and intervene whenneeded.● Conduct regular huddles, performance reviews, and targeted coaching sessions for lowperformers.● Drive adoption of sales best practices across the team.Compliance & Governance● Ensure 100% adherence to regulatory and internal compliance standards across allsales activities.● Address customer escalations and ensure resolution within defined SLAs.Reporting & Cross-functional Collaboration● Deliver detailed performance reports and forecasts to leadership.● Collaborate with Product, Marketing, Tech, and HR teams to align operational goals withbroader business strategy.Requirements:● Education: B.Tech (MBA preferred) from Tier 2+ colleges (VIT, SRM, KIIT, Symbiosis, Manipal, Amity, Jaypee etc.)● Experience: 6 – 8 years in telesales/inside sales leadership, preferably in EdTech (Byjus, Unacademy, UpGrad, PW, SimpliLearn, ExtraMarks etc.)● Proven Record: Must have consistently met or exceeded sales targets in previous roles.● People Management: Experience managing large teams (200+ agents) and scaling to500+.● Analytical Skills: Strong data orientation with the ability to derive insights and take swiftaction.● Tech Savvy: Familiar with dialers (Ameyo, Exotel, Tata Tele), and Excel/Google Sheets.● Mindset: High ownership, target-driven, thrives under pressure, and is comfortable infast-moving environments.



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