Executive, Service Delivery

Executive, Service DeliveryDate: 3 Oct 2025Location: Andheri (Mumbai)Company: Fleet Management India Private LimitedFLEET Management LimitedOur 30-year journey rides on the passion of over 24,000 seafarers and 1,000 onshore professionals. Today, we are one of the largest independent third-party ship management companies managing over 600 diverse types of vessels.Headquartered in Hong Kong SAR, China, we operate on a global scale having 27 offices in 12 countries. Our client base spans over 100 world-class ship owners, including Fortune 500 companies from China, Greece, India, Japan, Korea, Netherlands, Norway, Turkey and the USA, among others.In a shore career at FLEET, you will be working with a team of a highly passionate, self-driven and committed group of people. We aim to be a place where you can achieve your full potential, regardless of your background. We are looking for individuals who are ambitious about making a strong contribution to FLEET's short and long-term sustainable growth – whether you are dealing directly with clients or working in a role supporting the business, such as technology, legal or communications.Job Position SummaryThe FPD Support and Manning Staff is the link between the Manning Offices and the Technical and FPDDepartments. Handle/Co-ordinate all Paperwork including licenses/Courses/Medical/Contracts for Crew embarkation.Key Roles and ResponsibilitiesA] Calling planned candidates for documentation as per vessel planning in coordination withgroup heads in Andheri office, sourcing team, visa department, license department etc.B] Jobinvolves medicals & screening of profiles.C] Checking documents as per checklist. D] Applyingflag state as per vessels.E] Sending travel details to travel department.F] Issuing safety gearsfor joining crew members.G] Updating and checking DG details of each joiners.H] Domesticflight booking for each joiner.I]Informing candidate for covid test as per SOP.J] Handing overcandidates documents after briefing.K]Updating PJ checklist in paris software.L] Sendingcontract extensions to onboard candidates as per instructions.M] Maintaining and sendingreport like monthly joiners, NUSI fees, Sign on/Off, medical list, documents status.N] Fillingvarious visa forms as per requirements and coordinating with visa department for variousqueries.O]Sending Emails to onboard Master as per the query raised. P]Addressing licensequery received from consulates & forwarding documents.Q] Sending hotel booking emails forjoiners accommodation.R] Sending revised sea after revision of yearly CBAJob Experience, Functional Knowledge and Qualifications Degree holder of any faculty with minimum 3 – 4 years of work experience in shipping industry.Experience in documentation in shipping industry dealing with shore-based requirements.Good Communication SkillsExcellent on MS-OfficeGood Negotiation skillsMust be able to work and recruit to tight deadline.Key Roles and Responsibilities Check the documents of the candidates on leave and communicate with them by email andphone for the same. Thereafter follow-up calls at regular intervals for document status andavailability Recheck vessel-specific documents of the candidates once the vessel is assigned. Get the missingdocuments from the candidate and upload if any. Call the candidate to discuss the joining planand share vessel details. Coordinate for USA and Schengen visa. Plan the candidates as per their availability. Talk and coordinate with tech for approvals. Get the candidate recommended in Paris/ Get his deviation cleared by N1. Handle queries received from Existing staff and their families regarding (Joining, signoff, documentation, promotion, grievances, etc.) Approx. I0-20 phone calls daily. Book in-house and other vessel-specific courses like LSH, DF etc. for the candidates on leave. Book mentoring for candidates due for promotions. Miscellaneous tasks /Data filtering and assisting for arranging webinars and seminars. Helping teams with various audits mainly for the tanker cell. Liaising with accounts team for delayed allotments of candidates. Liaising with fleet care team for various letters related to DG & misc. Liaising with branch office for planning ex hands. Checking / liaising with various training institutes & candidates for STCW courses. Weekly calls to the Seafarer to maintain an accord with them. Social Engagement with Seafarers. A frequent informal survey of seafarers to understand the opportunity to increase potential hires.Job Experience, Functional Knowledge and QualificationsDegree holder of any faculty with minimum 3years of work experience in shipping industryExperience in documentation in shipping industry dealing with shore-based requirements.Good Communication SkillsExcellent on MS-OfficeGood Negotiation skillsFleet Management Limited is committed to diversity, equity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local laws.