Conversational AI Platform Lead

Unlock the Future of BankingWe are redefining the future of banking with our cutting-edge Generative AI-powered platform. Our platform serves over 100 banks and credit unions, delivering hyper-personalized customer interactions across voice, chat, and employee-assisting solutions.Our mission is to make banking effortless, intelligent, and profitable—enhancing user experience while boosting revenue and efficiency for financial institutions.Job Description:SDET IV - Quality Assurance Team LeadWe are seeking an experienced SDET-IV to lead our Quality Assurance team, driving the quality strategy for our Conversational AI platform that powers intelligent virtual assistants for financial institutions.Lead Test Strategy: Define and implement comprehensive test strategies for our Conversational AI platform, covering functional, performance, security, and scalability aspects.Build Automation Frameworks: Design and develop advanced, reusable test automation frameworks beyond Selenium, PlayWright, TestNG, Appium or RestAssured.AI-Specific Testing: Create innovative testing approaches for NLP & Voice models, intent recognition, and dialogue flows, ensuring our virtual assistants perform flawlessly under real-world conditions.Innovation: We believe the next chapter of test automation with AI tools is going to be revolutionary, and you will be part of this innovation lab to redefine Quality assurance in the new world.End-to-End Ownership: Take full ownership of quality for critical initiatives, from crafting detailed test plans to executing them across CI/CD pipelines.Mentor & Collaborate: Guide junior SDETs and developers in adopting AI tools and best practices, while partnering with cross-functional teams to solve system-wide quality challenges.Performance & Scale: Design and execute load, stress, and latency tests for our distributed systems, ensuring they withstand the demands of high-volume financial transactions.You will have a high degree of ownership and impact, working on game-changing products that shape the financial industry.Requirements:Skills and Qualifications:Experience: At least 7+ years in software testing, with 4+ years as an SDET building automation frameworks in a product or platform environment.Technical Expertise:High Proficiency in Java (or similar languages like Python) for test automation, with deep knowledge of design patterns and reusable components.Hands-on experience with testing tools like Selenium, Appium, RestAssured, TestNG, Cucumber, or equivalents.Strong understanding of microservices, REST APIs, and real-time systems (e.g., WebSockets, server-sent events).Familiarity with CI/CD pipelines (Jenkins, Github Actions) and containerized environments (Docker, Kubernetes).AI/Fintech Edge: Exposure to testing AI/ML systems (e.g., LLM, NLP, Chatbots) or fintech applications is a plus.Leadership Skills: Proven ability to lead initiatives, mentor teams, and drive cross-team collaboration with compassion and clarity.Problem-Solving: A knack for tackling ambiguous, high-stakes challenges with a structured, innovative approach.Communication: Excellent written and verbal skills, with the ability to articulate complex technical concepts to diverse stakeholders.Benefits:Remote-first culture – Work from anywhere, with top-tier colleagues.Be at the forefront of AI innovation – Build game-changing products that shape the financial industry.High ownership, high impact – Your work will define the future of banking.Comprehensive Benefits – We take care of our people.What We Offer:We offer a competitive compensation package, including comprehensive benefits and opportunities for professional growth and development.**Join Us Today**