Guest relations officer
3 days ago
Overview The Guest Relations Officer plays a pivotal role in ensuring an outstanding guest experience within the hospitality industry. Acting as the primary point of contact for guests, this position fosters positive relationships through effective communication and dedicated service. The Guest Relations Officer addresses guest inquiries, resolves complaints, and ensures that every aspect of their stay meets the highest standards of comfort and satisfaction. This role is crucial in maintaining the reputation of the establishment, promoting guest loyalty, and enhancing overall customer satisfaction metrics. Ensuring a welcoming environment, the officer collaborates with various departments to deliver seamless service that aligns with the organization's vision and values. Ultimately, this position significantly influences the guest's perception and experience, which in turn can drive repeat business and positive word-of-mouth recommendations. Key ResponsibilitiesServe as the initial point of contact for guests upon arrival.Welcome guests warmly and provide them with necessary information regarding hotel services.Handle guest check-ins and check-outs efficiently.Address guest complaints in a professional and timely manner, ensuring resolutions.Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.Provide guests with directions and information about local attractions.Assist in managing reservations and room assignments.Ensure that all guest inquiries are followed up promptly.Gather guest feedback and implement changes as necessary for service improvement.Monitor guest interactions and maintain attention to detail throughout the stay.Resolve any issues related to billing or payment discrepancies.Foster and maintain positive guest relations to promote repeat visits.Handle special requests and VIP arrivals with personalized service.Maintain accurate guest records and follow relevant privacy laws.Participate in training programs and department meetings. Required QualificationsBachelor's degree in Hospitality Management or related field preferred.Proven experience in guest relations or customer service roles.Strong verbal and written communication skills.Ability to perform under pressure and manage stressful situations.Knowledge of hospitality industry standards and practices.Proficiency in using hotel management systems and software.Excellent interpersonal skills with a focus on customer interaction.Strong organizational skills with attention to detail.A friendly and professional demeanor at all times.Ability to work flexible hours, including weekends and holidays.Experience in conflict resolution and negotiation.Fluency in multiple languages is an advantage.Understanding of guest privacy and data protection protocols.Willingness to learn and adapt to changing circumstances.Effective teamwork abilities and collaboration skills.Passion for creating memorable guest experiences.
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Guest Relations Executive
5 hours ago
bangalore, India BuzzStrat Full timeCompany DescriptionWe are into gaming and entertainment. Role DescriptionThis is a full-time role located in Cunningham road, Bengaluru. The Guest Relations Executive will be responsible for managing guest interactions, ensuring positive customer experiences, and addressing inquiries. The role involves overseeing receptionist duties, providing exceptional...
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Guest Relations Manager
5 days ago
Bangalore, Karnataka, India BLOWN Full timeJob Overview Do you have a pleasant personality and extraordinary managerial skills If you answered yes then this is the right job for you As a Guest Relations Manager your duties and responsibilities include maintaining cordial relations with the guests and ensuring that the guests do not face any issues during their stay at the hotel You should pledge to...
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Guest Relations Executive
2 weeks ago
Bangalore Division, India Samavana Full timeJob Title: Guest Relations Executive Location: Samavana, Bangalore Employment Type: Full-time Experience Level: Mid-level Salary: Competitive, based on experience About Us: At Samavana, we pride ourselves on providing an unforgettable experience for our clients on their special day. As a leading wedding venue, we are known for our elegance, attention to...
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Guest Relations Executive
2 weeks ago
bangalore district, India Samavana Full timeJob Title: Guest Relations Executive Location: Samavana, Bangalore Employment Type: Full-time Experience Level: Mid-level Salary: Competitive, based on experience About Us: At Samavana, we pride ourselves on providing an unforgettable experience for our clients on their special day. As a leading wedding venue, we are known for our elegance, attention to...
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Guest Relations Executive
1 week ago
bangalore, India goSTOPS Full timeJob Title: Guest Relations Executive / Senior Guest Relations ExecutiveLocation: GoaWe are looking for a Guest Relations Executive / Senior Guest Relations Executive to join our team at goSTOPS, India's fastest-growing backpacker hostel brand. As a key member of the team, you will be responsible for ensuring an exceptional guest experience at our properties...
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Guest Relation Executive
3 weeks ago
Bangalore, Karnataka, India Jones Lang LaSalle Full timeJLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong...
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Guest Relation Executive
1 week ago
Bangalore, Karnataka, India Jones Lang LaSalle Full timeJLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong...
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Guest Relations Executive
2 weeks ago
Bangalore, Karnataka, India Jones Lang LaSalle Full timeJLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong...
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Assistant Manager
7 days ago
Bangalore, Karnataka, India Jones Lang LaSalle Full timeJLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong...
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Guest Relations Executive
5 days ago
bangalore, India HR Yaar Full timeJob Title: Guest Relationship ExecutiveLocation: Nariman Point, MumbaiIndustry: Real EstateExperience: 1+ yearRole Overview:We are seeking a polished, customer-oriented Guest Relationship Executive. The ideal candidate will welcome and host prospective clients during their property visits, ensuring a seamless, memorable, and high-standard experience that...
