IT Support Professional

2 days ago

Jodhpur, India beBeeHelpDesk Full time

About the Position:We are looking for a Help Desk Specialist to provide technical support and assistance to users via various communication channels. As a key member of our IT team, you will be responsible for resolving technical issues, identifying recurring problems, and contributing to continuous improvement initiatives.Key Responsibilities:Provide prompt and effective technical assistance to users via phone, email, chat, or ticketing system.Monitor tools and systems to identify potential issues and resolve them before they escalate.Diagnose and resolve incidents, requests, and inquiries in a timely manner.Escalate unresolved incidents to higher support levels as necessary.Log all incidents, service requests, and actions in the ITSM system.Track and follow up on open tickets until resolution and closure.Maintain accurate documentation of incidents, troubleshooting steps, and known errors.Contribute to the knowledge base and standard operating procedures.Identify recurring issues and propose preventive solutions.Ensure SLA compliance and high-quality service delivery.Participate in continuous improvement initiatives and IT service optimization projects.Required Skills and Qualifications:Excellent communication and customer service skills.Strong problem-solving and analytical thinking abilities.Ability to work under pressure and manage multiple tasks effectively.Teamwork and collaboration with other support levels.High attention to detail and documentation accuracy.Willingness to learn and grow in IT infrastructure and service management.Relevant education and experience, including vocational training or a bachelor's degree in computer science, information systems, or a related field.Knowledge of ticketing tools, such as Jira Service Desk, is a plus.2-3 years of expertise in help desk support.

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