Senior Client Service Executive

3 days ago


kottayam, India beBeeStrategic Full time

Client Relationship ManagerThe role of a Client Relationship Manager involves owning key relationships with clients, delivering excellence in service management, and providing strategic consultancy. A successful candidate should have a good balance between client satisfaction, technical knowledge, and experience dealing with C-level executives.Preparing and presenting client operational reporting at regular meetingsClient SLAs and Reporting (including driving enhancements)Ensure analysts are meeting SLA and following proceduresGreat report writing skillsOnboarding of new ClientsContinuously improve operations and client engagementDevelop a deep understanding of the client's business, including orchestration of strategic business planning, roadmaps, and workshopsRisk and Issue ManagementProblem ManagementScope ManagementChange ManagementMajor Incident management



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