Zolo | Retail Store Manager

2 days ago


india Zolo Full time

Role: Customer Experience Manager



What will you do in a nutshell?

● Maintaining a high Customer Satisfaction Score for all properties in the cluster

● Meeting occupancy targets for all properties in the cluster

● Cost management and control


Your role in detail

● Customer Delight – Delight and wow the customers through service and hospitality culture, managing low failure rates of services, handling customer escalations

● Customer Acquisition and Conversion: Identify and source new sales opportunities through inbound lead follow-up, meet and convert customers daily through schedule visits and walk-ins, handle churn management of existing residents, drive referral programs, manage hyperlocal marketing activities etc.

● Property Operations: Supervision of property staff and their daily tasks.

● Data Recording and Analysis: Maintain customer data, analyze them and come up with insights to improve customer satisfaction, retention and acquisition.

● Cost management: for all properties in the cluster, to keep cost under guidelines

● Compliance activities: in terms of keeping all records for the residents, staff & vendors.



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