Department Manager
1 day ago
Job Purpose
Effectively driving sales through efficient department operations, customer service delivery, motivation and retention of store personnel and adherence to company norms.
Education Qualifications
Graduation/ Post Graduation
Key Responsibilities
- Align departmental sales plans and quotas with business objectives, ensuring gross margin, stock on hand, brand mix, and discounts are managed as per strategy.
- Maintain operational consistency across stores, including merchandise, billing, demos, and inventory, through systematic reviews.
- Address field requirements with well-thought-out solutions to consistently meet department targets.
- Ensure the right product and merchandise mix, driving sales effectiveness and brand-family balance.
- Drive sales, margin, shrink control, cost optimization, and attached percentages to maintain a healthy P&L for the department.
- Analyze store sales performance and take necessary actions to meet objectives.
- Lead and motivate the store operations team to achieve sales and efficiency targets, aligning with the companys vision and values.
- Set clear performance goals, track progress, provide feedback, and address performance issues promptly.
- Identify and develop successors for critical positions within the department.
- Manage inventory and assortment according to plan, ensuring adherence to process through planogram audits.
- Engage with customers to gather feedback on service and processes, continuously improving based on their input.
- Stay informed on market competition and foster a customer-obsessed culture by prioritizing customer centricity.
Key Performance Indicators
- Gross Margin, SOH
- Segment & Brand mix
- Discount Management
- Brand share
- Finance- Paper/card VM Implementation
- Achieve Nos - TGT Vs Ach, RCP, Attachment, EOL.
- Customer Experience - VOC - Participation, score, SQA, complaints, People Management.
- Business Acumen - Profitability, Competition.
- Jio Business - Activations, Recharges, CAF Rejections
Job Requirements
- Functional Competencies
- Operational Effectiveness
- Finance Management
- Analysis and Problem Solving
- Results Orientation
- Behavioural Competencies
- Self-Development
- Emotional Intelligence
- Customer Service Orientation
- People Management
- Communication
- Teamwork and Collaboration
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