Network Operations Specialist

7 days ago

pune, India beBeeNetwork Full time

Job SummarySDEAN Manager Position DescriptionThis role is responsible for overseeing daily network operations and maintenance within the Unified Collaborations domain. The ideal candidate will possess strong technical skills, excellent communication abilities, and the capacity to lead teams.Responsible for managing day-to-day network operations and maintenance, including customer change requests, platform uptime, incident management, problem management, CFT/OEM Interlock, and escalation support for operations.Create and maintain infrastructure necessary for growth and upkeep of field and network operations to drive network efficiency and availability.Manage new enhancements/issue resolution, proactive/reactive fault management, incident management, customer handling during faults, and ensure timely updates.Work directly with OEMs on repeat issues, bugs, and implement resolutions through defined change management processes.Identify day-to-day manual activities, repeat tasks, and lead efforts to automate them.Review CFT teams' changes frequency, criticality, and identify gaps, then prepare SOPs to ensure no change errors.Track and monitor environment performance to ensure minimal interruption to network transmission and/or network switches.Maintain day-to-day O&M tasks associated with installation and testing of new network equipment, diagnosing, locating troubles, performing repairs, and restoring services for optimal customer satisfaction.Troubleshooting experience of network, equipment, and service level faults.Ability to write and present a comprehensive vulnerability assessment report.Understanding of domain and related technologies.Manual testing techniques and methods to gain a better understanding of the environment and reduce false positives/negatives.The successful candidate will possess a strong foundation in network administration, exceptional problem-solving skills, and the ability to work effectively in a fast-paced environment.

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