Solution Architect(Customer Facing)
4 days ago
About US ConvoZen AI builds conversational intelligence and automation products that help organizations deliver friction-less, human-grade customer experiences at scale. Our platform blends LLM-powered natural-language capabilities with flexible APIs and SDKs so enterprises can embed smart, context-aware conversations into any workflow or channel. Role Overview We’re looking for a Solution Architect (Customer Facing) who is equally comfortable white-boarding architectures with CTOs and diving into source code with fellow engineers. You will be the technical face of ConvoZen AI during pre-sales discovery, onboarding, and post-launch expansion—owning every integration touch-point that makes our customers successful. Key Responsibilities % of Time Responsibility-40 %Technical Solutioning & Discovery – Lead technical workshops, map client requirements to ConvoZen APIs/webhooks, and draft solution architectures & sequence diagrams. 30 %Integration & Implementation – Build reference integrations (Node, Python, Java, REST/GraphQL), author sample code and Postman collections, and guide customers through deployment best practices (OAuth, rate limits, security, observability). 15 %Developer Advocacy – Create how-to guides, SDK docs, quickstart repos, and demo apps; present at webinars or developer events. 10 %Troubleshooting & Support Escalation – Help triage complex issues, reproduce edge-cases, and feed learnings back to Product/Engineering. 5 %Voice of Customer – Collect and synthesize integration feedback, feature requests, and competitive insights for roadmap prioritization. Minimum Qualifications 3+ years building or integrating RESTful/GraphQL APIs, webhooks, or real-time messaging systems. Proficiency in at least one modern language (JavaScript/TypeScript, Python, or Java). Solid grasp of OAuth 2.0/OIDC, JWT, and common SaaS auth patterns. Experience with cloud-native stacks (AWS/GCP/Azure), CI/CD, and containerization (Docker/K8s). Ability to translate ambiguous business requirements into clear technical deliverables and articulate trade-offs to both engineers and non-technical stakeholders. Excellent written & verbal communication skills in English; strong documentation discipline. Nice-to-Have Past work with conversational AI, NLP, voice bots, or customer-support platforms (e.g., Zendesk, Genesys, Twilio, Intercom). Familiarity with enterprise integration patterns (ESB, iPaaS, middleware) and event-driven architectures (Kafka, Pub/Sub). Contributions to open-source projects or public tech blog posts/tutorials. Experience working in high-growth SaaS startups or customer-facing consulting roles.
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Solution Architect(Customer Facing)
4 days ago
bangalore, India ConvoZen Full timeAbout USConvoZen AI builds conversational intelligence and automation products that help organizations deliver friction-less, human-grade customer experiences at scale. Our platform blends LLM-powered natural-language capabilities with flexible APIs and SDKs so enterprises can embed smart, context-aware conversations into any workflow or channel.Role...
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Solution Architect(Customer Facing)
2 days ago
Bangalore, India ConvoZen Full timeAbout US ConvoZen AI builds conversational intelligence and automation products that help organizations deliver friction-less, human-grade customer experiences at scale. Our platform blends LLM-powered natural-language capabilities with flexible APIs and SDKs so enterprises can embed smart, context-aware conversations into any workflow or channel. Role...
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Solutions Architect
2 weeks ago
bangalore, India People Prime Worldwide Full timeAbout Company: They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society....
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Java Solution Architect
4 days ago
bangalore, India 7hillsTS Full timeLocation: BengaluruExperience: 15+ YearsJava Solution Architect - Banking domain MandatoryNotice Period: who can join within 15 days.JD: 1. Hands on in Java Stack- Java, Springboot, Microservices And / Or React.2. Strong in Design/Architecture, Design Patterns3. Good Customer facing experience4. Very good Communication.5. Ability to handle pressure, guide...
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Solutions Architect
2 weeks ago
bangalore, India Baya Systems Full timeJob Title: Solutions Architect Location: Bengaluru, India About the role: If you are skilled and have experience as a Technical Lead in semiconductor system design and verification, and/or domain expertise in verticals like datacenter, automotive, infrastructure, or in application areas like functional safety, you will play a critical role in providing...
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Solutions Architect
5 days ago
bangalore, India HyperVerge Full timeSolution Design and Technology Adoption: Become an expert on HyperVerge's APIs/modules and how to best deploy them. Own and drive relationships with external technical audiences of all kinds from engineer to CTO to understand business objectives and translate requirements into solutions. Maintain a deep understanding of the product and speak with customers...
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Solutions Architect
4 days ago
Bangalore, India HyperVerge Full timeSolution Design and Technology Adoption: Become an expert on HyperVerge's APIs/modules and how to best deploy them. Own and drive relationships with external technical audiences of all kinds from engineer to CTO to understand business objectives and translate requirements into solutions. Maintain a deep understanding of the product and speak with customers...
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Solutions Architect
6 days ago
bangalore, India HyperVerge Full timeSolution Design and Technology Adoption:Become an expert on HyperVerge's APIs/modules and how to best deploy them.Own and drive relationships with external technical audiences of all kinds from engineer to CTO to understand business objectives and translate requirements into solutions.Maintain a deep understanding of the product and speak with customers...
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Assistant Manager Solution Architect
5 days ago
bangalore, India Firstsource Full timeFirstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term...
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Assistant Manager Solution Architect
4 days ago
Bangalore, India Firstsource Full timeFirstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term...
