Associate Sales Manager

2 months ago

bangalore, India The Experience Co. Full time

About the job
Experience Co. is a an experiential brand that curates & produces some of India’s most happening travel IPs from creative residencies to festivals & adventures for artists, creators, founders, leaders & misfits.

Experience Co. projects are built around 3 things, one - designing and running travel experiences across 20+ countries, nurturing a community of over 5000+ handpicked curated people who have been part of our experiences, and driving life-altering collisions & epiphanies through our experiences & communities.

ExCo is a bootstrapped, profitable company backed by a team that has over 100+ years of cumulative experience in running, creating & producing experiential events across the world from Iceland to Japan and everything in between.

What You'll Do
TLDR: Manage the sales pipeline, contribute to revenue growth, and be an integral part of our dynamic business team.

The Longer Version
Travel is at the heart of Experience Co., and our members include some of the most dynamic professionals and creative talent in the country—think Director at Netflix, Design Lead at Meta, Emmy award-winning artists, and founders of international art projects.

As an Associate Sales Manager, you’ll be a key representative of our cool and happening travel brand. You’ll engage directly with our customers, educating them about the brand, addressing their needs, and resolving any friction in the sales process. You’ll be responsible for managing the sales pipeline, building strong relationships with prospects, and ensuring they have a seamless experience from inquiry to booking. By providing top-notch customer service you’ll help drive revenue growth and contribute to the continued success of Experience Co.

Key Responsibilities:
Sales Operations
Take ownership of the sales process from lead generation to closing, ensuring a smooth and efficient customer journey.
Conduct personalized outreach and follow-up calls with potential clients, understanding their needs and aligning them with the right offerings.
Develop and manage sales documents, presentations, and proposals to support the sales process and enhance customer touchpoints.
Act as the voice of the customer internally, providing feedback and insights to improve sales strategies and offerings.
Build and maintain strong relationships with prospects and clients, ensuring ongoing engagement and satisfaction.
Serve as the primary contact for any sales-related inquiries, addressing client questions or concerns promptly and professionally.
Lead Management & Pipeline Growth
Manage the sales pipeline, tracking leads, and opportunities to ensure a healthy flow of potential clients.
Collaborate with internal teams to optimize lead generation efforts, ensuring that all leads are followed up in a timely manner.
Proactively identify potential sales challenges and collaborate across departments to resolve them.
Revenue Growth
Work closely with internal teams to maximize revenue opportunities, ensuring efficient sales operations.
Be accountable for meeting and exceeding individual and team sales targets, contributing to overall revenue growth.
Identify upsell and cross-sell opportunities to increase the value of each client.
Improvement, Reviews & Reporting
Continuously refine the sales process, identifying areas for improvement and implementing solutions to enhance efficiency.
Develop strategies to overcome common objections and improve conversion rates.
Monitor key performance indicators (KPIs) such as sales growth, client acquisition, and conversion rates, ensuring targets are consistently met.
Regularly review and report on sales performance, providing actionable insights for continuous improvement.

Organisation Structure
This role will report directly to the Chief Business Officer of the company.

About You
Startup Fit You know what you're getting into, and the prospect of joining a small and growing team excites you.
You want ownership over your work and can function independently. You want more responsibility and accountability doesn't scare you. You want to drive impact in your particular area of expertise on the product.
You understand the startup mindset. You are comfortable with uncertainty and remain adaptable in what you do. You seek to build quick iterations and learn fast. You're used to being scrappy and can function in a way that is nimble and resourceful. You seek growth.
You've effectively worked on small and close-knit teams. You're comfortable having little support structure but know what it looks like and feel empowered to build it.
You're motivated by impact and the opportunity to create something new. You care about what you build and want to create with efficiency.
You're user-driven in what you do. You're comfortable and eager to meet customers and want to develop an empathetic understanding of their problems to ensure we're building the right solutions.

Culture fitment
You've effectively worked on small and close-knit teams
You know what you're getting into, and the prospect of joining a small and growing team excites you
You want ownership over your work and can function independently
You want more responsibility and accountability doesn't scare you. You want to drive impact in your particular area of expertise on the product
You are comfortable with uncertainty and remain adaptable in what you do. You seek to build quick iterations and learn fast. You're used to being scrappy and can function in a way that is nimble and resourceful. You seek growth
You're comfortable and eager to meet customers and want to develop an empathetic understanding of their problems to ensure we're building the right solutions.

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