Customer Support Professional

2 weeks ago

mumbai, India beBeeCustomerSupport Full time

ORM Specialist Job OpportunityWe are seeking a highly skilled and experienced ORM Specialist to join our team. This role is ideal for an individual with 1-2 years of hands-on experience in customer support, including email, chat, and other online channels.Manage customer queries and issues via email, chat, and social media with accuracy and professionalism.Diagnose and resolve technical issues related to ISP, Telecom services, or similar industries, providing clear troubleshooting steps.Document all customer interactions and solutions comprehensively.Collaborate with internal teams to handle escalations or complex technical challenges.The successful candidate will take ownership of resolving customer challenges and technical issues across various channels, ensuring timely, professional, and effective support. Strong communication skills and attention to detail are crucial for this role.About the RoleThis is a key position that requires strong analytical skills and the ability to think critically. The ideal candidate will have excellent problem-solving skills, be able to work under pressure, and possess strong interpersonal skills.Key Skills and QualificationsTo succeed in this role, you will need:1-2 years of experience in customer support, preferably in the ISP or Telecom industry.Excellent communication and interpersonal skills.Strong analytical and problem-solving skills.Ability to work under pressure and meet deadlines.In return, we offer a challenging and rewarding career opportunity with opportunities for growth and development.BenefitsThis role offers a competitive salary and benefits package, including:Opportunities for career growth and development.A dynamic and supportive work environment.A comprehensive benefits package.

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