Software Engineer

4 days ago

bangalore, India ITC Infotech Full time

We're Hiring: AWS Connect & Cisco UCCE EngineersLocations: Bangalore | Hyderabad | PuneExperience: 3–8 YearsContact: Jesitha.khan@itcinfotech.comITC Infotech is looking for talented engineers with expertise in AWS Connect and Cisco UCCE . If you're passionate about designing scalable contact center solutions and driving digital transformation, we'd love to hear from you. Key Responsibilities:Architect and implement AWS Connect call flows, routing profiles, and voicemail setupsMigrate IVR logic from Cisco CVP to Amazon LexRebuild reporting from Cisco CUIC using AWS-native tools (QuickSight, Athena, Success KPI)Integrate AWS Connect with enterprise systems via Lambda and API GatewayDevelop Infrastructure-as-Code using CloudFormation or TerraformConduct testing, monitor performance, and troubleshoot production issuesDocument solutions and support operational handover Must-Have Skills:Strong hands-on experience with AWS Connect and Cisco UCCEFamiliarity with IVR migration, cloud reporting, and system integrationIf this sounds like your next career move, send your resume to Jesitha.khan@itcinfotech.com. Let's build the future of cloud contact centers together

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    4 days ago

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