Strategic Operations Manager

3 days ago

erode, India beBeeLearner Full time

Program Coordinator Role OverviewThe Program Coordinator will play a key role in ensuring the smooth operation of programs, providing support to learners, and coordinating with internal teams to ensure a seamless learning experience.Learner Support: Serve as the point of contact for learners, addressing inquiries, guiding them through the program journey, and resolving issues to ensure a positive experience.Stakeholder Collaboration: Work closely with internal teams to manage program timelines, ensure the alignment of deliverables, and identify areas for process improvement.Process Improvement: Identify opportunities to streamline program delivery, enhance learner satisfaction, and implement best practices for efficiency.Quality Control: Ensure that all learning communications adhere to quality standards and branding guidelines set by the process.Key ResponsibilitiesExcellent Communication: Strong written and verbal English communication skills are essential.Adaptability to Business Needs: Ability to respond to tickets, chats, and out-calling as per the business requirements.Customer-Focused: Demonstrated experience in a customer support role with the ability to resolve learner inquiries professionally and effectively.Tech-Savvy: Ability to quickly adapt to new software platforms and tools, with an interest or background in EdTech being a plus.Team Player: Collaborative mindset with a willingness to work across teams to provide exceptional learner support.

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