Mega Walk In Drive_OTC Collection on 14th Nov 24

2 weeks ago

bangalore, India HCLTech Full time

HCL Tech is Hiring.

HCL Tech-Mega Hiring for Order to Cash-Collection-Bengaluru (Whitefield) 14th Nov 24

Experience: 3 to 8 Years

Shift Time: - UK Shift

Designations: - Analyst

Salary: - Best in Industry

Notice period: - Less than 30 Days

Work Location: - HCL Technologies Limited, 6th Floor Unit-B Aviator Building ITPL SEZ Whitefield Road, Bengaluru, Karnataka 560066

Note::-

- Candidate can attend the face-to-face interview rounds at below given venue and work location is at White field.
- Looking for the candidates who can join immediately.
- Willing to relocate at Bangalore
- No Domestic Experience

About the JOB Role: Order To Cash Collection/ Billing / Cash apps / Order management

Overview of role, purpose, and scope

The role of Cash Collector covers all aspects of collections activity including:

- Cash Collection
- Account Management
- Customer Relations
- Accounts Reconciliation
- Account receivable collection
- Debt Collection Forecasting
- Credit Management Account
- Management through multiple revenue streams (GDO/2 Tier/Direct/Leasing)
- Relationship building with Customers and Internal teams.

Key Role Tasks and Activities:

- Collection of all accounts in the portfolio following the defined collection strategy and accountability of aged receivables as per defined metrics/SLAs
- Implementation of credit/account management, ascertainment of the payment patterns and, if necessary, implementation of corrective measures.
- Accountability for debt and cash targets achievement on a quarterly/monthly basis
- Full compliance with all associated internal and Sarbox Controls
- Written / oral communication on open balances + reconciliation of accounts for portfolio.
- Assignment of correct risk categories for portfolio and agreement on payment plans in alignment with Risk team and Collection management.
- Correct handling of UMCC as per ICMP guidelines
- Timely and correct dunning process + handover of insolvent customers/ customers unwilling to pay to legal collections.
- Implementation of service stops/ remove stops according to process.
- Entry /resolution activities of /for queries (with regard to collection activities) with communication to customer
- Participation in month end reporting closing activities in alignment with ICMP
- Point of escalation for team members for complex issues.
- Mentor for team, supporting and coaching on an ongoing basis.
- Detection and help for process improvement opportunities for collection + system improvements.

Metrics/SLAs

- 10-15 customers call a day (Estimated timing for a call and call preparation at an average of 45 mns- 60 mns)
- Portfolios Days Overdue less than 30 days 60 + aged debt does not represent more than 10% of the total balance.
- Ageing receivables in control No Value + activity opened more than 5 days.
- UMCC in control, daily management: bank statement checked, remittance provided max 24h00 after the payment has been received.
- Cash matching completed within 24 hours. No unmatched cash or credits on account for more than 30 days or 90 days respectively without an action plan in place. 1% of the total balance as per ICMP metrics.
- Promise of payment status: maximum 2% failed promises over the total promises (value and volume) 98% accurate forecast (aged buckets and/or cash)
- 100% adequate and effective utilization of Value + (volume of activities; volume of Promises of payments: Emails and Comment functionalities used in line with the Value + norms)
- Average portfolio of 500 accounts for HPTP and 250 accounts for LPTPQOQ and YOY aged receivables improvements.
- DSO YOY improvements YOY DD failure improvements (volume)

Qualifications: Any Graduate with relevant Experience

Document to be carried out:

1.Updated Resume / CV

2. Aadhar / ID Proof.

3. Vaccination certificate.

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