Senior Business Analyst

1 month ago

india Solveda Full time

Profile: Senior Business Analyst

Work Experience: 5+ years


Requirements:

Job Responsibilities:

We are seeking a highly skilled Senior Business Analyst to join our eCommerce team. The ideal candidate will have a strong background in retail and B2B and B2C eCommerce, with the ability to analyze complex business processes, identify opportunities for improvement, and drive strategic initiatives. You will collaborate with cross-functional teams to enhance the experience, optimize operational efficiency, and support business growth.


Key Responsibilities:

Business Analysis:

-         Conduct thorough analyses of eCommerce use cases, systems, and performance metrics.

-         Identify and document business requirements, user stories, and acceptance criteria.

-         Effectively communicate with internal teams and customers to deliver functional requirements like GUI, screen, and interface designs.

-         Help the business users or end users of the proposed application to conduct user acceptance testing.

-         Creating business user training and create user manuals.

-         Assist in translating requirements and use cases into test conditions and expected results for product, user acceptance, and operational acceptance testing.

 

 

Stakeholder Collaboration:

-         Work closely with product managers, developers, UX/UI designers, and marketing teams to align business goals and deliver innovative solutions.

-         Interaction with architects and developer to ensure business requirements are properly implemented.

Data-Driven Insights:

-         Leverage data analytics tools to monitor eCommerce performance, customer behavior, and market trends.

-         Prepare and present reports and recommendations to senior management.

Project Management:

-         Lead and manage multiple projects simultaneously, ensuring timely delivery and adherence to budget constraints.

-         Develop project plans, timelines, and status reports.

Process Improvement:

-         Identify gaps and inefficiencies in existing processes and recommend enhancements to improve the customer journey and operational workflows.

-         Implement best practices and methodologies in business analysis.

Testing and Quality Assurance:

-         Oversee testing efforts to ensure that new features and functionalities meet business requirements and quality standards.

-         Collaborate with QA teams to develop test plans and conduct user acceptance testing (UAT).

 

    Minimum Requirements:

·      Must have experience in B2B, B2C ecommerce retail space.

·      Basic understanding of ecommerce and other online retail businesses (B2B, B2C, Omni channel, Order Management etc).

·      Working knowledge of common business tools - Documentation (Confluence, MS Word), Ticketing (JIRA), Flow Charts (Lucid Charts, Visio etc).

·      Understanding of IT systems engineering concepts.

·      Business case development from requirements.

·      Agile Scrum project working experience.

·      Strong understanding of eCommerce platforms, digital marketing, and customer experience principles.

·      Proficiency in data analysis tools (e.g., Google Analytics, Tableau) and project management software (e.g., JIRA, Trello).

·      Excellent communication, presentation, and interpersonal skills.

·      Strong analytical and problem-solving abilities.

·      Experience with Agile methodologies is a plus.

    Good to Have

·      Working knowledge of any of these Ecommerce Platforms - Magento, Salesforce Commerce Cloud, HCL Commerce, Medusa

·      Working knowledge of Ecommerce and/or Online Retail business functions and use cases

   Professional Attributes:

·      Good Written, Verbal and Listening Skills including technical writing skills

·      Good analytical skills

 Educational Qualification:

·      UG: B.Tech/B.E. in Any Specialization

·      PG: MBA/PGDM in Any Specialization, MCA in Any Specialization.


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