Customer Experience Leader
7 days ago
Job Title: Customer Experience ManagerWe are seeking a seasoned Customer Experience Manager to lead our end-to-end order fulfilment cycle. This role is ideal for individuals who thrive in fast-paced environments and possess excellent communication skills.Oversee the entire order process from placement to final delivery, ensuring seamless execution and timely resolution of customer queries.Compile data and drive successful closure of customer-related issues and tickets on time, leveraging problem-solving skills to handle escalations diplomatically.Forge strong relationships with warehouse and delivery partners to guarantee SLA adherence and proactively resolve delivery-related concerns.Monitor shipments, identify bottlenecks, and apply analytical thinking to optimize delivery processes.Key Skills & Competencies:Strategic thinking with a focus on delivering exceptional customer experiences.Excellent written and verbal communication skills, with the ability to effectively communicate with diverse stakeholders.Proven problem-solving abilities, with the capacity to analyze complex issues and develop effective solutions.Proficiency in MS Excel/Google Sheets, with experience in CRM/ticketing systems.Additional Responsibilities:The successful candidate will be responsible for maintaining accurate records, tracking key performance indicators, and implementing process improvements to enhance overall operational efficiency.
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Visionary Customer Experience Leader
7 days ago
navi mumbai, India beBeeExperience Full timeCustomer Experience StrategistWe are seeking a seasoned leader to drive customer-centricity across our business. The ideal candidate will be responsible for ensuring the customer experience is measured and improved according to business priorities.This role will be based in Mumbai / Navi Mumbai and reports directly to our senior leadership team.Develop and...
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Customer Experience Leader
2 days ago
mumbai, India beBeeCustomer Full timeJob OverviewThe Senior Manager, Customer Operations drives the entire customer operational lifecycle, from order entry to fulfillment, billing accuracy, and post-delivery support.This role ensures seamless integration between hardware logistics and SaaS activation, delivering a consistent and high-quality customer experience across all stages of...
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Customer Experience Leader
7 days ago
mumbai, India beBeeCustomer Full timeAbout the RoleWe are seeking a dynamic and experienced Customer Service Manager to lead our customer service operations. Key responsibilities include directing and managing the customer service team, ensuring timely and accurate updates of customer information and communications, building strong relationships with key customers and stakeholders, handling...
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Learning Experience Leader
2 weeks ago
Navi Mumbai, India TaskUs Full timeAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
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Learning Experience Leader
2 weeks ago
Navi Mumbai, Mumbai, India TaskUs Full timeJob Description Job Description About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media,...
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Customer Experience Agent
1 day ago
Mumbai, India Wizqart Full timeMaking sure that quality customer experience is given to customers by providing accurate and complete information. - Going the extra mile to help the customers without hesitations. - Build sustainable relationships of trust with customers through honest, open and interactive communication. - Building a great workplace through creating a productive...
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Quality & Customer Experience (CX) Leader
3 weeks ago
mumbai, India Schneider Electric Full timeLauritz Knudsen Electrical and Automation is a pioneering electrical and automation brand with a rich legacy of over 70 years in India. We offer comprehensive portfolio of low-voltage switchgear, medium-voltage switchgear, automation solutions, software, and services catering to diverse segments, including homes, agriculture, buildings, infrastructure, and...
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Quality & Customer Experience (CX) Leader
3 weeks ago
Mumbai, India Schneider Electric Full timeLauritz Knudsen Electrical and Automation is a pioneering electrical and automation brand with a rich legacy of over 70 years in India. We offer comprehensive portfolio of low-voltage switchgear, medium-voltage switchgear, automation solutions, software, and services catering to diverse segments, including homes, agriculture, buildings, infrastructure, and...
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Quality & Customer Experience (CX) Leader
3 weeks ago
Mumbai, India Schneider Electric Full timeLauritz Knudsen Electrical and Automation is a pioneering electrical and automation brand with a rich legacy of over 70 years in India. We offer comprehensive portfolio of low-voltage switchgear, medium-voltage switchgear, automation solutions, software, and services catering to diverse segments, including homes, agriculture, buildings, infrastructure, and...
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Quality & Customer Experience (CX) Leader
18 hours ago
Mumbai, India Schneider Electric Full timeLauritz Knudsen Electrical and Automation is a pioneering electrical and automation brand with a rich legacy of over 70 years in India. We offer comprehensive portfolio of low-voltage switchgear, medium-voltage switchgear, automation solutions, software, and services catering to diverse segments, including homes, agriculture, buildings, infrastructure, and...
