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Manager Vendor Relationship Manager

4 weeks ago

gurugram, India Mintskill HR Solutions LLP Full time
Key Responsibilities:

Relationship Management:
  • Serve as the primary point of contact for vendors service providers and other supplyside stakeholders.
  • Build a strategy to identify and onboard new vendors basis requirement; commercials coverage; service support; dealer network etc.
  • Build and maintain strong relationships to facilitate effective communication and collaboration.
  • Align service level agreements with vendors on various aspects of business requirements (e.g O and M TAT etc.) ensure SLAs are adhered to.
  • Periodic review of vendor performance working jointly with ops and central ops to ensure issues are escalated to vendors for quick resolution
  • Address and resolve any issues or concerns raised by stakeholdersinternal and external in a timely and professional manner
  • Negotiation with vendors to ensure best possible terms and conditions (commercials extended warranty credit terms etc.)
  • Create a close loop cycle of customer feedback internal feedback and getting those implemented working closely with vendors for longterm sustainability of business.
Process Excellence
  • Develop implement and monitor process improvement initiatives to enhance efficiency and effectiveness.
  • Identify areas for process optimization and provide recommendations for continuous improvement.
  • Ensure compliance with industry standards and best practices.
Data Maintenance
  • Work with vendors to track the performance through ticketing system Integration of vendor systems with our system to ensure data records are properly maintained.
  • Review of the data jointly with crossfunctional teams to ensure actioning and process improvement
  • Maintain accurate and uptodate records in relevant databases and systems.
  • Ensure data integrity and consistency across all platforms.
  • Generate and analyse reports to support decisionmaking and strategic planning.
CrossFunctional Collaboration:
  • This role requires high degree of crossfunctional collaboration and coordination.
  • Regular connect with procurement team to ensure process and end objectives are as per business requirement
  • Working closely with operations and central ops in understanding the various challenges issues feedback and ensuring vendors are aligned.
  • Collaborate with other departments to ensure seamless execution of projects and initiative
  • Provide support and guidance to team members as needed.
Team Management
  • Guiding mentoring and leading teams for business aligned goals.
  • Regular review and performance planning for the team

Requirements
Desired Qualifications
  • Bachelor s degree in Business Administration Engineering or a related field.
  • MBA from tier1 institute
  • 8 years of experience managing automotive OEMs; charging OEMs; related vendors
  • Strong analytical skills with the ability to interpret complex data and make informed decision
  • Excellent communication and interpersonal skills.
  • Proficiency in relevant software and tools (e.g. MS Office CRM systems data analysis tools).
  • Ability to manage multiple priorities and meet deadlines in a fastpaced environment
  • Demonstrated ability to work independently and as part of a team.
  • Stakeholder management; ability to negotiate; work crossfunctional; strong bias for action and gogetter who can lead teams towards excellence.

Desired Qualifications Bachelor s degree in Business Administration, Engineering, or a related field. MBA from tier-1 institute 8+ years of experience managing automotive OEMs; charging OEMs; related vendors Strong analytical skills with the ability to interpret complex data and make informed decision Excellent communication and interpersonal skills. Proficiency in relevant software and tools (e.g., MS Office, CRM systems, data analysis tools). Ability to manage multiple priorities and meet deadlines in a fast-paced environment Demonstrated ability to work independently and as part of a team. Stakeholder management; ability to negotiate; work cross-functional; strong bias for action and go-getter who can lead teams towards excellence.

Education

Engineering graduate with Relevant experience