SAP AMS Support Manager

3 weeks ago

pune, India Systems Plus Solutions Full time

What You’ll Do

As an SAP AMS Support Manager, you will:

Be responsible for managing all aspects of an account, including budget tracking, open item tracking, issue resolution, communications directly with the AMS team and with the client, and escalating any issues to client and AMS management as needed
Deliver high SLA support to end-user customers and function as point-of-contact for escalated issues to ensure appropriate response and priority
Regularly participate in strategic planning discussions to provide insightful ideas on process improvements and customer service delivery
Conduct regular team meetings and performance discussions with support Functional and Technical consultants
Track, monitor, and report on Functional and Technical consultants, and closely manage critical client project deliverables to develop a path to issue resolution
Assign and manage activities based on client delivery requirements, call related issues, and/or training needs within the organization
Lead the business/management analysis work (direct the activities of assigned consultants who will be reviewing the client’s current business processes and computer systems, define the new business processes to be implemented, and configure the systems to support the new business processes)
Manage the technical development work (direct the activities of consultants assigned to the development and maintenance; the design and development of interfaces and conversion programs to/from existing legacy; and general technical support in business systems analysis for our clients)
Oversee all training needs as required for AMS support stewards
Continuously look for ways to improve AMS processes, capabilities, and methodologies

What We’re Looking For
A minimum of 8-10 years’ SAP experience
A minimum of 5 years of prior project management and systems implementation experience.
Experience managing help desks and working with Project Management (PM)/IT service management (ITSM) tools such as JIRA, ServiceNow, Zendesk, etc
Demonstrated ability in successfully leading a project team
Strong understanding of systems development lifecycle and system implementation methodologies
Excellent interpersonal, written and oral communication skills
Proven ability to work in a team environment
Ability to support a hybrid-working model at home and in the local office
Strong analytical skills and problem-solving skills and the ability to present and communicate findings and recommendations
4-year degree in Computer Science, Information Systems, Engineering, or an equivalent discipline

  • SAP AMS Support Manager

    3 weeks ago

    Pune, India Systems Plus Solutions Full time

    What You’ll DoAs an SAP AMS Support Manager, you will:Be responsible for managing all aspects of an account, including budget tracking, open item tracking, issue resolution, communications directly with the AMS team and with the client, and escalating any issues to client andAMS managementas neededDeliver high SLA support to end-user customers and function...

  • SAP AMS Support Manager

    3 weeks ago

    pune, India Systems Plus Solutions Full time

    What You’ll DoAs an SAP AMS Support Manager, you will:Be responsible for managing all aspects of an account, including budget tracking, open item tracking, issue resolution, communications directly with the AMS team and with the client, and escalating any issues to client andAMS managementas neededDeliver high SLA support to end-user customers and function...

  • SAP AMS Support Manager

    3 weeks ago

    pune, India Systems Plus Solutions Full time

    What You’ll DoAs an SAP AMS Support Manager, you will:Be responsible for managing all aspects of an account, including budget tracking, open item tracking, issue resolution, communications directly with the AMS team and with the client, and escalating any issues to client and AMS management as neededDeliver high SLA support to end-user customers and...

  • Sap ams support manager

    3 weeks ago

    Pune, India Systems Plus Solutions Full time

    What You’ll DoAs an SAP AMS Support Manager, you will:Be responsible for managing all aspects of an account, including budget tracking, open item tracking, issue resolution, communications directly with the AMS team and with the client, and escalating any issues to client and AMS management as neededDeliver high SLA support to end-user customers and...

  • SAP AMS Support Manager

    3 weeks ago

    Pune, India Systems Plus Solutions Full time

    What You’ll DoAs an SAP AMS Support Manager, you will:Be responsible for managing all aspects of an account, including budget tracking, open item tracking, issue resolution, communications directly with the AMS team and with the client, and escalating any issues to client and AMS management as neededDeliver high SLA support to end-user customers and...

  • SAP AMS Support Manager

    3 weeks ago

    Pune, India Systems Plus Solutions Full time

    What You’ll Do As an SAP AMS Support Manager, you will: Be responsible for managing all aspects of an account, including budget tracking, open item tracking, issue resolution, communications directly with the AMS team and with the client, and escalating any issues to client and AMS management as neededDeliver high SLA support to end-user customers and...

  • SAP AMS Support Manager

    3 weeks ago

    Pune, India Systems Plus Solutions Full time

    What You’ll Do As an SAP AMS Support Manager, you will: Be responsible for managing all aspects of an account, including budget tracking, open item tracking, issue resolution, communications directly with the AMS team and with the client, and escalating any issues to client and AMS management as neededDeliver high SLA support to end-user customers and...

  • SAP AMS Support Manager

    2 weeks ago

    Pune, India Techno Wise Full time

    What You'll Do :As an SAP AMS Support Manager, you will : - Be responsible for managing all aspects of an account, including budget tracking, open item tracking, issue resolution, communications directly with the AMS team and with the client, and escalating any issues to client and AMS management as needed - Deliver high SLA support to end-user...

  • SAP AMS Support Manager

    3 weeks ago

    Pune, India Systems Plus Solutions Full time

    What You’ll DoAs an SAP AMS Support Manager, you will:- Be responsible for managing all aspects of an account, including budget tracking, open item tracking, issue resolution, communications directly with the AMS team and with the client, and escalating any issues to client and AMS management as needed- Deliver high SLA support to end-user customers and...

  • Systems Plus Solutions | SAP AMS Support Manager | pune

    3 weeks ago

    pune, India Systems Plus Solutions Full time

    What You’ll Do As an SAP AMS Support Manager, you will: Be responsible for managing all aspects of an account, including budget tracking, open item tracking, issue resolution, communications directly with the AMS team and with the client, and escalating any issues to client and AMS management as neededDeliver high SLA support to end-user customers and...

  • Systems Plus Solutions | SAP AMS Support Manager | pune

    3 weeks ago

    pune, India Systems Plus Solutions Full time

    What You’ll Do As an SAP AMS Support Manager, you will: Be responsible for managing all aspects of an account, including budget tracking, open item tracking, issue resolution, communications directly with the AMS team and with the client, and escalating any issues to client and AMS management as needed Deliver high SLA support to end-user customers...

  • Systems Plus Solutions | SAP AMS Support Manager | pune

    3 weeks ago

    pune, India Systems Plus Solutions Full time

    What You’ll Do As an SAP AMS Support Manager, you will: Be responsible for managing all aspects of an account, including budget tracking, open item tracking, issue resolution, communications directly with the AMS team and with the client, and escalating any issues to client and AMS management as needed Deliver high SLA support to end-user customers...

  • Coordinator - People Operations

    3 weeks ago

    Pune, Maharashtra, India AMS Full time

    **About Us**: Originally known as “Alexander Mann Solutions”, **AMS** **has been around since 1996. A truly global organization, our 10,000+ experts deliver total workforce solutions through talent attraction, talent acquisition, skills development, and technology advisory services. We have clients across a wide range of sectors including Consumer,...

  • Coordinator - People Operations

    23 hours ago

    Pune, Maharashtra, India AMS Full time

    **About Us**: Originally known as “Alexander Mann Solutions”, **AMS **has been around since 1996. A truly global organization, our 10,000+ experts deliver total workforce solutions through talent attraction, talent acquisition, skills development, and technology advisory services. We have clients across a wide range of sectors including Consumer,...

  • Technology Consulting-TE SAP-AMS Manager

    3 weeks ago

    Pune, India KPMG India Full time

    KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad,...

  • SAP Support Manager

    2 weeks ago

    Pune, Maharashtra, India Systems Plus Solutions Full time

    About This RoleSystems Plus Solutions is seeking a highly skilled SAP AMS Support Manager to join our team. As a key member of our organization, you will be responsible for delivering exceptional support to end-user customers and driving process improvements.Job DescriptionThe successful candidate will have a minimum of 8-10 years of SAP experience, with a...

  • Global Recruitment Trainee

    2 months ago

    Pune, Maharashtra, India AMS Full time

    **About Us**: We are AMS. AMS is a global total workforce solutions firm founded in 1996. We enable organizations to thrive in an age of constant change by building, reshaping, and optimizing workforces. We do this through talent acquisition and contingent workforce management, internal mobility and skills development, and talent and technology advisory...

  • Recruiter

    2 months ago

    Pune, Maharashtra, India AMS Full time

    **About Us**: We are AMS. AMS is a global total workforce solutions firm founded in 1996. We enable organizations to thrive in an age of constant change by building, reshaping, and optimizing workforces. We do this through talent acquisition and contingent workforce management, internal mobility and skills development, and talent and technology advisory...

  • SAP PI/PO Consultant

    2 months ago

    Pune, India RECRUITING AND STAFFING Full time

    The SAP PI PO Consultant will be responsible for the design, development, and implementation of integration solutions using SAP Process Integration (PI) and SAP Process Orchestration (PO). This role involves working closely with various stakeholders to ensure seamless data flow and system integration across applications.Key Responsibilities :Integration...

  • Principal - Visuals & Branding - Ta Coe

    2 weeks ago

    Pune, Maharashtra, India AMS Full time

    **About Us**: Originally known as “Alexander Mann Solutions”, **AMS **has been around since 1996. A truly global organization, our 10,000+ experts deliver total workforce solutions through talent attraction, talent acquisition, skills development, and technology advisory services. We have clients across a wide range of sectors including Consumer,...