Xceede Solutions | Senior Help Desk Support Salesforce Administrator | india
1 week ago
Job description
** REMOTE CANDIDATES ARE WELCOME TO APPLY **
Xceede seeks Certified Salesforce® Administrators with solid experience working
on a Salesforce Support desk and the salesforce.com platform. In this high-performing environment, you will work closely with CRM users and a top-notch IT organization to design, build, and deploy enhancements and bug fixes.
Responsibilities
Monitoring a Salesforce Support Desk, providing answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
- Providing support and training to Salesforce users in all groups to resolve issues with Salesforce and related applications.
- Working with Salesforce.com support to troubleshoot issues and maintain smooth operation and performance of the platform.
- Administration of our clients’ Salesforce environments; responsibilities include customizing and implementing profiles, roles, security settings, sharing rules, applications, custom objects, custom fields, page layouts, process builders, validation rules, approvals, dashboards, reports, etc.
- Interfacing with our clients’ end users to understand feature requirements and/ or address support issues and working collaboratively with our Consulting and Development teams on more complex requests & issues.
- Maintaining & enhancing visual layouts, process builder, and business logic to enhance business processes and user experience.
- Deploying Salesforce meta-data between non-production and production environments using appropriate tools
- Creating documentation, maintaining standardization, and looking for ways to improve processes & procedures continuously.
- Developing, launching, and managing in-depth dashboards and reports for all team functions at both management and individual levels.
- Remaining current on Salesforce.com best practices and technologies and advising on these practices for Salesforce-based solutions.
- Mentors and trains junior and peer team members to address skill gaps.
Qualifications
- 3+ Years of working on a Salesforce Support Service Desk.
- Experience providing top-notch support to Salesforce users via phone, Slack, Microsoft Teams, email, conference calls, and in-person
- Commitment to meeting schedules and deadlines
- Excited by researching and solving issues for the users who create the support desk requests.
- Experience implementing and configuring Salesforce.com, preferably for clients at an Enterprise level (50+ users).
- A Certified Salesforce.com Administrator (ADM-201) is required, and Advanced Administrator certification is preferred.
- CPQ, Sales Cloud, and Service Cloud knowledge (certification also preferred).
- Must be able to implement/understand 3rd party integrations with Salesforce
- Capability to manage the migration of changesets from development and testing sandboxes into the Salesforce production instance.
- Self-starter with a strong ability to use initiative and work autonomously or as part of a team on multiple efforts.
- Experience documenting and analyzing processes, procedures, and/or policies.
- Excellent verbal and written communication skills; ability to communicate effectively with different organizational levels and collaborate with cross-functional business partners and technical teams.
- Demonstrated ability to learn and embrace new technologies, applications, and solutions.
- Excellent organizational skills and high attention to detail
- Solid background/expertise with Microsoft Office
-
india Xceede Solutions Full timeJob description ** REMOTE CANDIDATES ARE WELCOME TO APPLY ** Xceede seeks Certified Salesforce® Administrators with solid experience working on a Salesforce Support desk and the salesforce.com platform. In this high-performing environment, you will work closely with CRM users and a top-notch IT organization to design, build, and deploy enhancements and...
-
India Xceede Solutions Full timeJob description** REMOTE CANDIDATES ARE WELCOME TO APPLY ** Xceede seeks Certified Salesforce® Administrators with solid experience workingon a Salesforce Support desk and the salesforce.com platform. In this high-performing environment, you will work closely with CRM users and a top-notch IT organization to design, build, and deploy enhancements and bug...
-
India Xceede Solutions Full timeJob description ** REMOTE CANDIDATES ARE WELCOME TO APPLY ** Xceede seeks Certified Salesforce® Administrators with solid experience working on a Salesforce Support desk and the salesforce.com platform. In this high-performing environment, you will work closely with CRM users and a top-notch IT organization to design, build, and deploy enhancements...
-
Salesforce Enhancement Lead
1 month ago
India Xceede Solutions Inc Full timeCompany Description Xceede Solutions Inc. is a boutique Management Consulting firm specializing in digital transformation solutions across Marketing, Sales, Service, and Analytics. We leverage Salesforce technology to empower growth and success for our clients. Our team of talented professionals deeply understands our clients' businesses to deliver...
-
Salesforce Enhancement Lead
4 weeks ago
India Xceede Solutions Inc Full timeCompany OverviewXceede Solutions Inc. is a boutique Management Consulting firm specializing in digital transformation solutions across Marketing, Sales, Service, and Analytics. We leverage Salesforce technology to empower growth and success for our clients. Our team of talented professionals deeply understands our clients' businesses to deliver high-touch,...
-
Salesforce Enhancement Lead
1 month ago
India Xceede Solutions Inc Full timeCompany DescriptionXceede Solutions Inc. is a boutique Management Consulting firm specializing in digital transformation solutions across Marketing, Sales, Service, and Analytics. We leverage Salesforce technology to empower growth and success for our clients. Our team of talented professionals deeply understands our clients' businesses to deliver...
-
Salesforce Enhancement Lead
4 weeks ago
india Xceede Solutions Inc Full timeCompany Description Xceede Solutions Inc. is a boutique Management Consulting firm specializing in digital transformation solutions across Marketing, Sales, Service, and Analytics. We leverage Salesforce technology to empower growth and success for our clients. Our team of talented professionals deeply understands our clients' businesses to deliver...
-
Salesforce Enhancement Lead
1 month ago
India Xceede Solutions Inc Full timeCompany Description Xceede Solutions Inc. is a boutique Management Consulting firm specializing in digital transformation solutions across Marketing, Sales, Service, and Analytics. We leverage Salesforce technology to empower growth and success for our clients. Our team of talented professionals deeply understands our clients' businesses to deliver...
-
Salesforce Enhancement Lead
1 month ago
India Xceede Solutions Inc Full timeCompany Description Xceede Solutions Inc. is a boutique Management Consulting firm specializing in digital transformation solutions across Marketing, Sales, Service, and Analytics. We leverage Salesforce technology to empower growth and success for our clients. Our team of talented professionals deeply understands our clients' businesses to deliver...
-
Salesforce Enhancement Lead Specialist
3 weeks ago
India Xceede Solutions Inc Full timeAbout the RoleXceede Solutions Inc. is a boutique Management Consulting firm specializing in digital transformation solutions. We leverage Salesforce technology to empower growth and success for our clients. The Salesforce Enhancement Lead will be responsible for Salesforce.com Administration, business analysis, analytics, defining business requirements, and...
-
Salesforce Administrator
5 months ago
India Ocean Technologies Group Full timeAre you a **Salesforce Administrator **looking for an exciting career with an industry-leading global Tech company?- **Join us, and build a career, not just a job!** **This is a fully remote, India based role**, so if you are looking to expand your skills further whilst making a valued contribution to an exciting, industry-leading tech organisation, we are...
-
india CloudKing Solutions Full timeCompany Description: CloudKing Solutions is a Salesforce Consulting Partner based in Pune, specializing in Quote to Cash solutions using Salesforce Revenue Cloud. Our team of Salesforce-certified experts is dedicated to helping clients maximize their CRM investments by simplifying complex business problems and optimizing processes for accelerated revenue...
-
Senior Salesforce Administrator
1 month ago
Anywhere in India/Multiple Locations/Any Location MNR Solutions Private Limited Full timeJob Title: Senior Salesforce AdministratorAt MNR Solutions Private Limited, we are seeking a highly skilled Senior Salesforce Administrator to join our team. The successful candidate will be responsible for managing and optimizing our Salesforce platform, ensuring it aligns with our business needs and goals.Key Responsibilities:Configure and maintain...
-
Senior Salesforce Administrator
4 weeks ago
Anywhere in India/Multiple Locations/Any Location MNR Solutions Private Limited Full timeJob SummaryWe are seeking a highly skilled Senior Salesforce Administrator to join our team at MNR Solutions Private Limited. As a key member of our organization, you will be responsible for managing and optimizing our Salesforce platform, ensuring it aligns with our business needs and goals.Key ResponsibilitiesConfigure and maintain Salesforce applications,...
-
Salesforce Administrator
5 months ago
India Aurigo Full time**About Aurigo**: Aurigo is an American technology company founded in 2003 with a mission to help public sector agencies and facility owners plan, deliver and maintain their capital projects and assets safely and efficiently. With more than $300 billion of capital programs under management, Aurigo’s award winning software solutions are trusted by over...
-
india Pashtek • Salesforce and SAP Partner Full timeJob Title: Vice President of Sales - Salesforce Practice Location: India (Remote) Shift: 2nd Shift (to align with US business hours) Company: Pashtek About Pashtek: Pashtek is a leading provider of Salesforce Professional Services and Consulting, helping businesses transform through Salesforce solutions. Our Salesforce Practice is at the forefront of...
-
india IGT Solutions Full timeWe are looking for Sr. Salesforce Developer - Work From Office Gurugram Duration: Permanent-Fulltime Job Description: We are seeking a highly experienced and skilled Senior Developer from the Customer Experience background to join our team and play a pivotal role in designing, developing, and implementing complex Digital solutions for our clients. The...
-
Salesforce Administrator
1 month ago
india Everstream Analytics Full timeThe Salesforce Administrator leverages Salesforce to control, administer and maintain the entire sales funnel. The primary goal of this position is to provide an accurately maintained Salesforce CRM to ensure full visibility to senior leadership. The Salesforce Administrator is also responsible for upholding salesforce’s data hygiene. The Salesforce...
-
Senior Salesforce Administrator
1 month ago
india TLC DigiTech Pvt. Ltd. Full timeCompany Profile TLC Relationship Management (P) Ltd (TLC) is a tech product and services company providing end to end digital solutions for customer acquisition, activation, engagement, retention and loyalty. We have domain expertise in the traveland hospitality space. Set up 20 years ago, we have a pan India presence and a regional presence in Middle East...
-
Senior Salesforce Administrator
1 month ago
india TLC DigiTech Pvt. Ltd. Full timeCompany ProfileTLC Relationship Management (P) Ltd (TLC) is a tech product and services company providing end to end digital solutions for customer acquisition, activation, engagement, retention and loyalty. We have domain expertise in the traveland hospitality space.Set up 20 years ago, we have a pan India presence and a regional presence in Middle East and...
