Technical Consulting Engineer

3 days ago

mumbai, India Cisco Full time

Job Overview:


We are seeking a highly skilled and motivated Technical Support Engineers to join our dynamic team. The successful candidate will be responsible for providing Expert Technical Support to our customers, focusing on Cisco's Data Centre Routing and Switching Technology Portfolio. This role encompasses Traditional Networks as well as Cisco ACI-based Fabrics, requiring a deep understanding of Cisco technologies spread across Cisco DCN, WAN Routing and Switching portfolio, along with excellent troubleshooting skills, and exceptional customer service. Desired years of experience 6 to 13 years.


Location:


This position is based on-site in Navi Mumbai, India, and will be focused on supporting one or more of the largest BFSI (Banking, Financial Services, and Insurance) customers for Cisco. The successful candidate will have the opportunity to work closely with key stakeholders in a dynamic and critical business environment.


Travel:

Approximately 10% Domestic per annum


Work Schedule:

* The role requires flexibility in working hours to accommodate the needs of our customer base.

* The Technical Support Engineer will be expected to work in rotating shifts, covering US, India, and EMEA time zones as necessary to ensure 24/7 support coverage.

* Role is 100% onsite


Key Responsibilities:


* Customer Support:

* Respond promptly to customer inquiries, troubleshoot, and resolve issues related to Cisco Data Center Networking and ACI technologies.

* Provide remote support and on-site assistance as required, ensuring timely issue resolution.

* Working in co-ordination with customer and customer NI team ensuring to get deep understanding of customer network and traffic flows.


* Technical Expertise:

* Demonstrate a comprehensive understanding of Cisco Data Center Routing and Switching technologies, including both Traditional Networks and ACI-based Fabrics.

* Stay updated on the latest developments in Cisco technologies and incorporate them into troubleshooting and support activities.


* Troubleshooting and Problem Resolution:

* Excellent knack to Diagnose and resolve complex network issues involving Cisco hardware, software, and protocols in the shortest period of time.

* Ability to use advanced Troubleshooting methodologies

* Deep command of software diagnostic capabilities (traces, logs, show commands, performance measurements, deep knowledge of Switching and Routing protocols).

* Utilize network programming languages like Python and automation tools such as Ansible for efficient data collection, correlation and issue resolution.

* Provide technical troubleshooting and guidance during maintenance windows.

* Ability to work on interoperability scenarios

* Ability to Setup simulation topologies within the client network or in Cisco labs to recreate complex or intermittent issues, identifying causes, triggers, and potential solutions.


Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you

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