Sr UCCE Voice Architect

3 days ago


india Tekgence Inc Full time

Role : UCCE Voice Architect

Work Location - remote, India

Work/Shift timings – 8 am-5pm CST (6:30 pm -3:30 am IST)

Interview round – 1 tech / 1 client

Project Duration- 4 months extendable


  • Upgrade UCCE Platform from Version 12.5 to Version 12.6 SU2 on Side A/Data Center 1 & Side B/ Data Center 2
  • Replace up to two (2) Cisco Unified SIP Proxy (CUSP) Servers (1 in each Data Center) with a Session Management Edition (SME) Servers
  • Upgrade up to twelve (12) Enterprise Chat and Email (ECE) Servers
  • Unified Contact Center Enterprise (UCCE) Components to include:
  • Routers
  • Loggers
  • Administration Workstation (AW)/ Historical Database Server (HDS)
  • Finesse
  • Customer Voice Portal (CVP)s
  • Cisco Unified Intelligence Center (CUIC)
  • Peripheral Gateway (PG)
  • Voice Extensible Markup Language (VXML) Gateways
  • Ingress Gateways
  • CVP Studio.
  • Upgrade Like for Like (As-Is) in place.
  • Production environments - Side A/Data Center 1 & Side B/Data Center 2
  • Upgrade for to 3719 users to the new version and anticipated to be done in 2 change windows of 16 hours each.
  • Detailed systematic procedures for solution implementation.
  • Recommended implementation sequence and scheduling per the timeline for the proposed implementation.
  • Rollback procedures (if any).
  • xConfigurations for the relevant solution.
  • Provide the Implementation Plan for review and approval.
  • Provide written notification that the Implementation Plan Development Services are complete.
  • Gather and review information from Customer for the purposes of drafting the Implementation Plan by:
  • Conducting a 4-hour Remote Implementation Plan Development workshop to discuss the high-level implementation strategy and review and finalize all implementation scenarios based on the input from the Customer.
  • Draft the Implementation Plan. The Implementation Plan shall be limited to the following:
  • Upgrade UCCE Platform from Version 12.5 to Version 12.6 SU2 on Side A/Data Center 1 & Side B/ Data Center 2
  • Replace up to two (2) Cisco Unified SIP Proxy (CUSP) Servers (1 in each Data Center) with a Session Management Edition (SME) Servers
  • Upgrade up to twelve (12) Enterprise Chat and Email (ECE) Servers
  • Unified Contact Center Enterprise (UCCE) Components to include:
  • Routers
  • Loggers
  • Administration Workstation (AW)/ Historical Database Server (HDS)
  • Finesse
  • Customer Voice Portal (CVP)s
  • Cisco Unified Intelligence Center (CUIC)
  • Peripheral Gateway (PG)
  • Voice Extensible Markup Language (VXML) Gateways
  • Ingress Gateways
  • CVP Studio.
  • Upgrade Like for Like (As-Is) in place.
  • Production environments - Side A/Data Center 1 & Side B/Data Center 2
  • Upgrade for to 3719 users to the new version and anticipated to be done in 2 change windows of 16 hours each.
  • Detailed systematic procedures for solution implementation.
  • Recommended implementation sequence and scheduling per the timeline for the proposed implementation.
  • Rollback procedures (if any).
  • xConfigurations for the relevant solution.
  • Provide the Implementation Plan for review and approval.
  • Provide written notification that the Implementation Plan Development Services are complete.



  • india Tekgence Inc Full time

    Role: UCCE Voice Architect Location: Remote Duration 3+Months Upgrade UCCE Platform from Version 12.5 to Version 12.6 SU2 on Side A/Data Center 1 & Side B/ Data Center 2 Replace up to two (2) Cisco Unified SIP Proxy (CUSP) Servers (1 in each Data Center) with a Session Management Edition (SME) Servers Upgrade up to twelve (12) Enterprise Chat and Email (ECE)...


  • india Tekgence Inc Full time

    Role: UCCE Voice ArchitectLocation: RemoteDuration 3+MonthsUpgrade UCCE Platform from Version 12.5 to Version 12.6 SU2 on Side A/Data Center 1 & Side B/ Data Center 2Replace up to two (2) Cisco Unified SIP Proxy (CUSP) Servers (1 in each Data Center) with a Session Management Edition (SME) ServersUpgrade up to twelve (12) Enterprise Chat and Email (ECE)...


  • India Tekgence Inc Full time

    Role: UCCE Voice ArchitectLocation: RemoteDuration 3+MonthsUpgrade UCCE Platform from Version 12.5 to Version 12.6 SU2 on Side A/Data Center 1 & Side B/ Data Center 2Replace up to two (2) Cisco Unified SIP Proxy (CUSP) Servers (1 in each Data Center) with a Session Management Edition (SME) ServersUpgrade up to twelve (12) Enterprise Chat and Email (ECE)...


  • india Tekgence Inc Full time

    Role : UCCE Voice Architect Work Location - remote, India Work/Shift timings – 8 am-5pm CST (6:30 pm -3:30 am IST) Interview round – 1 tech / 1 client Project Duration- 4 months extendable Upgrade UCCE Platform from Version 12.5 to Version 12.6 SU2 on Side A/Data Center 1 & Side B/ Data Center 2 Replace up to two (2) Cisco Unified SIP Proxy (CUSP)...


  • India Tekgence Inc Full time

    Role : UCCE Voice ArchitectWork Location - remote, IndiaWork/Shift timings – 8 am-5pm CST (6:30 pm -3:30 am IST)Interview round – 1 tech / 1 clientProject Duration- 4 months extendableUpgrade UCCE Platform from Version 12.5 to Version 12.6 SU2 on Side A/Data Center 1 & Side B/ Data Center 2Replace up to two (2) Cisco Unified SIP Proxy (CUSP) Servers (1...


  • India Leading IT Company Full time

    Crystal Solutions Ltd. is a leading International Recruitment Service provider for more than 30 years across the globe. We are hiring Sr. Data Architect for an IT Company in Dubai. Details of the requirement is stated below. Position: 6 months & extendable contract Designation: Sr. Data Architect Experience: 8 to 18+ years Education: Bachelor's...


  • India Leading IT Company Full time

    Crystal Solutions Ltd. is a leading International Recruitment Service provider for more than 30 years across the globe. We are hiring Sr. Data Architect for an IT Company in Dubai. Details of the requirement is stated below.Position: 6 months & extendable contractDesignation: Sr. Data ArchitectExperience: 8 to 18+ yearsEducation: Bachelor's or Master's...


  • india Leading IT Company Full time

    Crystal Solutions Ltd. is a leading International Recruitment Service provider for more than 30 years across the globe. We are hiring Sr. Data Architect for an IT Company in Dubai. Details of the requirement is stated below. Position: 6 months & extendable contract Designation: Sr. Data Architect Experience: 8 to 18+ years Education: Bachelor's or Master's...

  • Sr. ServiceNow DSO

    2 days ago


    india Best Infosystems Ltd. Full time

    Sr. ServiceNow DSO (DevSecOps)_Hyderabad_Contract_(with top fortune 40 captive FMCG) Job Title: Sr. ServiceNow DSO (DevSecOps) Location: Anywhere in India (Remote) Job Type: Contract Role (Duration: 3-6 months) Location: Anywhere in India (Remote) Experience: 10+Years JD: We are seeking a highly skilled and experienced Sr. ServiceNow DSO (DevSecOps) to...

  • Sr. ServiceNow DSO

    3 days ago


    india Best Infosystems Ltd. Full time

    Sr. ServiceNow DSO (DevSecOps)_Hyderabad_Contract_(with top fortune 40 captive FMCG)Job Title: Sr. ServiceNow DSO (DevSecOps)Location: Anywhere in India (Remote)Job Type: Contract Role (Duration: 3-6 months)Location: Anywhere in India (Remote)Experience: 10+YearsJD:We are seeking a highly skilled and experienced Sr. ServiceNow DSO (DevSecOps) to join our...

  • Sr. ServiceNow DSO

    3 days ago


    India Best Infosystems Ltd. Full time

    Sr. ServiceNow DSO (DevSecOps)_Hyderabad_Contract_(with top fortune 40 captive FMCG)Job Title: Sr. ServiceNow DSO (DevSecOps)Location: Anywhere in India (Remote)Job Type: Contract Role (Duration: 3-6 months)Location: Anywhere in India (Remote)Experience: 10+YearsJD:We are seeking a highly skilled and experienced Sr. ServiceNow DSO (DevSecOps) to join our...


  • india Le Human Resources Solutions Pvt. Ltd. Full time

    Position :- MRI System ArchitectsExperience: 10-15 YearsNP: Immediate to 60 DaysWork Location: PuneJob Title: MRI System Architects/Sr System ArchitectsJob Description:We are looking for experienced MRI System Architects/Sr System architects with expertise in magnet design, gradient design and MR System Design.Key Responsibilities:• System Architecture,...


  • India HCLSoftware Full time

    Position -Intelligent Operations Cloud - Sr. Enterprise Architect – Global Partner Ecosystem Location - Bangalore Exp - 10-15 Yrs. Summary: The Intelligent Operations Partner Enterprise Architect is responsible for driving Practice engagement, formulating JSO's, Building accelerators and engaging with Partner Framework design win...

  • Sr. Test Engineer

    3 days ago


    india KPIT Full time

    Job TitleTest-Sr. Test Engineer / Test Lead / Test ArchitectLocationIndia – Pune/BangalorePositions TypeFulltimeAcademic QualificationDegree in engineering (preferably Electronics / Computer Science discipline)JOB DESCRIPTIONJob SummaryPreparation of vehicle network test plans and requirementsPreparation of test scenarios & test cases based on the...


  • India NodeFlair Full time

    **Job Summary**: **Job Type** **Seniority** Principal **Years of Experience** Information not provided **Tech Stacks** Docker CI Java Kubernetes Looking for Sr. Solution Architect/ Principal Architect. **Qualifications**: - Proven experience as a Java developer and architect with experience in cloud computing. - Must have demonstrated experience in...


  • India Spire Systems Full time

    This position is 6 months Contract To Hire remote from India working hours are flexible EST time zone. The client is looking for someone who can act as a Sr Developer / Architect using Sitecore 10.3. The resource will be primarily focused on deployment. ( At this point, the team is not interested in interview people without 10.3 experience, even if they have...


  • india Spire Systems Full time

    This position is 6 months Contract To Hire remote from India working hours are flexible EST time zone. The client is looking for someone who can act as a Sr Developer / Architect using Sitecore 10.3. The resource will be primarily focused on deployment. ( At this point, the team is not interested in interview people without 10.3 experience, even if they...


  • India Brenntag Full time

    We are in search of a Salesforce Senior Architect with a remarkable 15 years of expertise. The ideal candidate will have a deep understanding of Salesforce architecture, extensive experience in implementation and integration, and a proven track record in leading technical teams. What sets this role apart is the opportunity to work with a variety of...


  • india Harmonic Full time

    Description Sr. SW Development Engineer Harmonic is the industry leading solution for the transformation for video, cable and media companies, with smarter, faster, and simpler video streaming and broadband services. We are at the forefront of industry innovations, with simplified streaming using the cloud or software as a service, or next-generation...


  • india Harmonic Full time

    Description Sr. SW Development EngineerHarmonic is the industry leading solution for the transformation for video, cable and media companies, with smarter, faster, and simpler video streaming and broadband services. We are at the forefront of industry innovations, with simplified streaming using the cloud or software as a service, or next-generation...