Sr UCCE Voice Architect
3 days ago
Role : UCCE Voice Architect
Work Location - remote, India
Work/Shift timings – 8 am-5pm CST (6:30 pm -3:30 am IST)
Interview round – 1 tech / 1 client
Project Duration- 4 months extendable
- Upgrade UCCE Platform from Version 12.5 to Version 12.6 SU2 on Side A/Data Center 1 & Side B/ Data Center 2
- Replace up to two (2) Cisco Unified SIP Proxy (CUSP) Servers (1 in each Data Center) with a Session Management Edition (SME) Servers
- Upgrade up to twelve (12) Enterprise Chat and Email (ECE) Servers
- Unified Contact Center Enterprise (UCCE) Components to include:
- Routers
- Loggers
- Administration Workstation (AW)/ Historical Database Server (HDS)
- Finesse
- Customer Voice Portal (CVP)s
- Cisco Unified Intelligence Center (CUIC)
- Peripheral Gateway (PG)
- Voice Extensible Markup Language (VXML) Gateways
- Ingress Gateways
- CVP Studio.
- Upgrade Like for Like (As-Is) in place.
- Production environments - Side A/Data Center 1 & Side B/Data Center 2
- Upgrade for to 3719 users to the new version and anticipated to be done in 2 change windows of 16 hours each.
- Detailed systematic procedures for solution implementation.
- Recommended implementation sequence and scheduling per the timeline for the proposed implementation.
- Rollback procedures (if any).
- xConfigurations for the relevant solution.
- Provide the Implementation Plan for review and approval.
- Provide written notification that the Implementation Plan Development Services are complete.
- Gather and review information from Customer for the purposes of drafting the Implementation Plan by:
- Conducting a 4-hour Remote Implementation Plan Development workshop to discuss the high-level implementation strategy and review and finalize all implementation scenarios based on the input from the Customer.
- Draft the Implementation Plan. The Implementation Plan shall be limited to the following:
- Upgrade UCCE Platform from Version 12.5 to Version 12.6 SU2 on Side A/Data Center 1 & Side B/ Data Center 2
- Replace up to two (2) Cisco Unified SIP Proxy (CUSP) Servers (1 in each Data Center) with a Session Management Edition (SME) Servers
- Upgrade up to twelve (12) Enterprise Chat and Email (ECE) Servers
- Unified Contact Center Enterprise (UCCE) Components to include:
- Routers
- Loggers
- Administration Workstation (AW)/ Historical Database Server (HDS)
- Finesse
- Customer Voice Portal (CVP)s
- Cisco Unified Intelligence Center (CUIC)
- Peripheral Gateway (PG)
- Voice Extensible Markup Language (VXML) Gateways
- Ingress Gateways
- CVP Studio.
- Upgrade Like for Like (As-Is) in place.
- Production environments - Side A/Data Center 1 & Side B/Data Center 2
- Upgrade for to 3719 users to the new version and anticipated to be done in 2 change windows of 16 hours each.
- Detailed systematic procedures for solution implementation.
- Recommended implementation sequence and scheduling per the timeline for the proposed implementation.
- Rollback procedures (if any).
- xConfigurations for the relevant solution.
- Provide the Implementation Plan for review and approval.
- Provide written notification that the Implementation Plan Development Services are complete.
-
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