Tech Lead
1 week ago
We are seeking a proactive and service-driven IT Support Lead to oversee Level 2 and Level 3 support operations across our enterprise workplace.About the RoleThis is a hands-on leadership role focused on delivering a seamless support experience, ensuring rapid issue resolution, and enabling employee productivity.You will be responsible for handling complex escalations, driving root cause analysis, managing knowledge content, and collaborating closely with endpoint engineering and infrastructure teams.The ideal candidate will have deep technical expertise in Microsoft technologies, including Windows 10/11, Microsoft Intune, Windows 365, and Endpoint Manager, combined with a passion for user satisfaction and operational excellence.Key ResponsibilitiesLead and deliver high-quality L2/L3 support for enterprise users, with a strong emphasis on fast resolution, technical accuracy, and clear communication.Triage and resolve complex incidents across endpoints, virtual desktops (Windows 365), applications, and Microsoft cloud services.Serve as the primary escalation point for frontline teams, ensuring SLA adherence and high customer satisfaction.Collaborate with engineering teams to identify root causes, propose long-term fixes, and prevent recurrence of issues.Maintain and grow knowledge base articles, runbooks, and standard operating procedures to enable consistent and effective support.Monitor support queues, analyze incident trends, and drive continuous improvement through problem management practices.Contribute to onboarding, training, and mentoring of support analysts and junior engineers.Support major IT rollouts, patch cycles, and operational readiness for new services and devices.Required Skills and Experience5+ years of experience in IT support, with at least 2 years in an L2/L3 escalation role in enterprise environments.Strong expertise in troubleshooting Windows 10/11, Microsoft Intune, Windows 365 Cloud PC, and related endpoint services.Practical knowledge of device compliance, conditional access, user profiles, app delivery, and security policies.Familiarity with support tools and platforms such as BMC, ServiceNow or other ITSM systems.Solid understanding of ITIL principles, including incident, problem, and knowledge management.Experience resolving hardware, software, network, and authentication issues in hybrid or remote-first work environments.Excellent communication, stakeholder management, and documentation skills.BenefitsThis role offers opportunities for professional growth and development, working with cutting-edge technologies, and being part of a dynamic team.As a member of our team, you will have the chance to develop your skills, take on new challenges, and contribute to the success of our organization.
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Tech Lead
4 weeks ago
Hyderabad, India CherryTechSolutions Full timeWe are looking for an experienced, skilled, enthusiastic, and energetic Tech Lead to provide expert technical leadership in all aspects of our business. The Tech Lead will be responsible for all aspects of developing and implementing technology initiatives within the organization. He/she will analyze and improve upon technology standards across the...
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Tech Lead
2 weeks ago
Hyderabad, India CherryTechSolutions Full timeWe are looking for an experienced, skilled, enthusiastic, and energetic Tech Lead to provide expert technical leadership in all aspects of our business. The Tech Lead will be responsible for all aspects of developing and implementing technology initiatives within the organization. He/she will analyze and improve upon technology standards across the...
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Tech Lead
2 weeks ago
Hyderabad, India CherryTechSolutions Full timeWe are looking for an experienced, skilled, enthusiastic, and energetic Tech Lead to provide expert technical leadership in all aspects of our business. The Tech Lead will be responsible for all aspects of developing and implementing technology initiatives within the organization. He/she will analyze and improve upon technology standards across the...
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Tech Lead
4 weeks ago
Hyderabad, India CherryTechSolutions Full timeWe are looking for an experienced, skilled, enthusiastic, and energetic Tech Lead to provide expert technical leadership in all aspects of our business. The Tech Lead will be responsible for all aspects of developing and implementing technology initiatives within the organization. He/she will analyze and improve upon technology standards across the...
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Tech Lead
1 week ago
hyderabad, India CherryTechSolutions Full timeWe are looking for an experienced, skilled, enthusiastic, and energetic Tech Lead to provide expert technical leadership in all aspects of our business. The Tech Lead will be responsible for all aspects of developing and implementing technology initiatives within the organization. He/she will analyze and improve upon technology standards across the...
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Tech Lead
6 days ago
Hyderabad, India CherryTechSolutions Full timeWe are looking for an experienced, skilled, enthusiastic, and energetic Tech Lead to provide expert technical leadership in all aspects of our business. The Tech Lead will be responsible for all aspects of developing and implementing technology initiatives within the organization. He/she will analyze and improve upon technology standards across the...
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Tech Lead
1 week ago
hyderabad, India CherryTechSolutions Full timeWe are looking for an experienced, skilled, enthusiastic, and energetic Tech Lead to provide expert technical leadership in all aspects of our business. The Tech Lead will be responsible for all aspects of developing and implementing technology initiatives within the organization. He/she will analyze and improve upon technology standards across the...
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Tech lead
5 days ago
Hyderabad, India CherryTechSolutions Full timeWe are looking for an experienced, skilled, enthusiastic, and energetic Tech Lead to provide expert technical leadership in all aspects of our business. The Tech Lead will be responsible for all aspects of developing and implementing technology initiatives within the organization. He/she will analyze and improve upon technology standards across the...
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RTL Tech Lead
1 week ago
Hyderabad, Telangana, India Quest Global Full time ₹ 1,00,00,000 - ₹ 2,00,00,000 per yearJob Requirements Job Title: RTL Tech Lead We are currently seeking a highly skilled and experienced RTL Tech Lead to join our team. As the RTL Tech Lead, you will be responsible for leading the development and implementation of RTL designs for our projects. You will work closely with the engineering team to ensure the successful delivery of high-quality...
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Tech lead
1 day ago
Hyderabad, Telangana, India NNIIT Full time ₹ 20,00,000 - ₹ 25,00,000 per yearCompany DescriptionNNIIT is recognized as India's premier learning platform, dedicated to enhancing educational capabilities through innovative practice and assessment methods. It offers comprehensive e-learning modules, practice sessions, and test series for students from grades 6 to 12. The platform is designed to empower learners with effective and...
