Regional Service Centre Incharge

6 days ago

patna, India Titan Full time

Job RequirementsDrive Customer service deliverables across the jewellery network of (city) territory / region and expanding service access in line with all boutique's (product sales coverage)Responsible for territory / regional service centre & network service requirements Servicing of after sales products – ensuring repair / modification quality, on time service, lead time reduction, cost reduction Drive modification services within region, place relevant processes and methodology and achieve revenue target Responsible for regional stores service TAT,Quality,Revenue and initiatives Anchor Karigar Recruitment process and drive skill upgradation program for store Karigars Drive various service programs and initiatives across network Ensure Vendor lead time , Payment and On time material reconciliation Developing of new vendors & management for service vendors at the region.Co-ordination with internal supply departments such as commercial, systems, technical services in day-to- day execution and improvement areas Analyzing & providing feedback to mfg on factory defects for preventive action Managing day-to-day RSC operations and inventory management Implementation of lean principles in service cells Responsible for the closure product related customer complaints as first level SPOC Franchisee management for various service related developments, issues and queriesActs as VOC from the region , Sharing product quality Inputs /feedbacks of the region Acts as constant market reader /analyst by visiting and understanding market changes of our various competitor brandsWork ExperienceAny Graduate / Post graduate / Diploma with 3- 5 years experience in jewellery industry, preferably in Studded Jewellery manufacturing / Inspection areas. Certification / experience in gemology will be an added advantage Knowledge / Certification in Diamond and color stone System knowledge and presentation skills Passion for Customer service Good communication skill with proficiency in Hindi & English

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