Overhead Door Global Capability Center | Oracle Service Cloud Developer | bangalore
3 weeks ago
Position Function:
The CX Analyst will work as a member of Overhead Door’s Enterprise Application Team. This team is responsible for implementing, supporting, and enhancing the contact center cloud applications and field service applications to meet business requirements.
Essential Duties and Responsibilities
- Provide subject matter expertise with the Oracle Service CX or Oracle Field Service Cloud application environment
- Understanding of key contact and solution center models to best customer experience
- Understanding of the various customer channels to interact with contact center, such as phone support, click to chat, video chat, email
- Understanding of Field Service business process from quoting, scheduling, dispatching, debrief, preventative maintenance and invoicing
- Configure and/or setup Oracle Service CX or Field Service Cloud to support business requirements
- Document / develop detail business requirements through interviewing business team members and/or workshops
- Provide end user support for questions, issues, and requests.
- Support development team members with subject matter expertise from business area responsible
- Support unit and business testing by documenting test cases / business scenarios and execute/facilitate testing to validate solutions
- Work cooperatively and collaboratively with other team members
Skills/Experience Requirements
5+ years’ experience in implementing and supporting Oracle Service CX or Field Service Cloud
Experienced with contact center operations or field service operations.
Ability to provide technical guidance or business process expertise on complex projects and enhancements.
Problem solving and troubleshooting skills with the ability to exercise mature judgment
Highly organized, process oriented and strategic mindset
Good interpersonal communication skills (verbal and written) to support a team environment
Education Requirements
Bachelor’s degree or higher in information technology, computer science, systems engineering or equivalent degree
Special Requirements:
Communications – Excellent written and oral English communication skills, a good listener with a team player attitude, problem solving, negotiation, issue management, and mediation skills.
Overall – Ability to work in fast-paced environment while being self-motivated, pleasantly aggressive, assertive, realistically ambitious with high personal ethics. Develop a professional relationship with co-workers and end-users with a positive influence. Have the discipline to follow established methodology while seeking ways to improve the process.
-
bangalore, India Overhead Door Global Capability Center Full timePosition Function: The CX Analyst will work as a member of Overhead Door’s Enterprise Application Team. This team is responsible for implementing, supporting, and enhancing the contact center cloud applications and field service applications to meet business requirements. Essential Duties and Responsibilities Provide subject matter expertise with the...
-
bangalore, India Overhead Door Global Capability Center Full timePosition Function: The CX Analyst will work as a member of Overhead Door’s Enterprise Application Team. This team is responsible for implementing, supporting, and enhancing the contact center cloud applications and field service applications to meet business requirements. Essential Duties and Responsibilities Provide subject matter expertise with the...
-
bangalore, India Overhead Door Global Capability Center Full timeOrganization: Overhead Door global capability center - SMC2Position: Senior Oracle DBASkills: Oracle EBS and Core DBAExperience: 5 - 8 YearsLocation: BangalorePosition FunctionAs a key member of the Infrastructure Management team, the Database Administrator will assist with data administration and data architecture efforts for the organization.This person...
-
bangalore, India Overhead Door Global Capability Center Full timeOrganization: Overhead Door global capability center - SMC2 Position: Senior Oracle DBA Skills: Oracle EBS and Core DBA Experience: 5 - 8 Years Location: Bangalore Position Function As a key member of the Infrastructure Management team, the Database Administrator will assist with data administration and data architecture efforts for the organization....
-
bangalore, India Overhead Door Global Capability Center Full timeOrganization: Overhead Door global capability center - SMC2 Position: Senior Oracle DBA Skills: Oracle EBS and Core DBA Experience: 5 - 8 Years Location: Bangalore Position Function As a key member of the Infrastructure Management team, the Database Administrator will assist with data administration and data architecture efforts for the organization....
-
bangalore, India Overhead Door Global Capability Center Full timeOrganization: Overhead Door global capability center - SMC2Position: Senior Oracle Apps DBASkills: Oracle EBS and Core DBA (L3 Support)Experience: 5 - 8 YearsLocation: BangalorePosition FunctionAs a key member of the Infrastructure Management team, the Database Administrator will assist with data administration and data architecture efforts for the...
-
bangalore, India Overhead Door Global Capability Center Full timeProvide functional and technical support for Oracle Cloud HCM application, acting as the technical Subject Matter Expert (SME). This includes providing advanced end-user support, understanding business requirements, design, configure/develop, test integrations and reports. Demonstrate a solid understanding of the oracle solutions architecture, tables, data...
-
bangalore, India Overhead Door Global Capability Center Full timeProvide functional and technical support for Oracle Cloud HCM application, acting as the technical Subject Matter Expert (SME). This includes providing advanced end-user support, understanding business requirements, design, configure/develop, test integrations and reports. Demonstrate a solid understanding of the oracle solutions architecture, tables, data...
-
Oracle Service Cloud Developer
3 weeks ago
bangalore, India Overhead Door Global Capability Center Full timePosition Function: The CX Analyst will work as a member of Overhead Door’s Enterprise Application Team. This team is responsible for implementing, supporting, and enhancing the contact center cloud applications and field service applications to meet business requirements. Essential Duties and Responsibilities Provide subject matter expertise with the...
-
Oracle Service Cloud Developer
3 weeks ago
Bangalore Metropolitan Area, India Overhead Door Global Capability Center Full timePosition Function:The CX Analyst will work as a member of Overhead Door’s Enterprise Application Team. This team is responsible for implementing, supporting, and enhancing the contact center cloud applications and field service applications to meet business requirements.Essential Duties and ResponsibilitiesProvide subject matter expertise with the Oracle...
-
bangalore, India Overhead Door Global Capability Center Full timeProvide functional and technical support for Oracle Cloud HCM application, acting as the technical Subject Matter Expert (SME) . This includes providing advanced end-user support, understanding business requirements, design, configure/develop, test integrations and reports. Demonstrate a solid understanding of the oracle solutions architecture , tables,...
-
bangalore, India Overhead Door Global Capability Center Full timeJob Title: ASCP (Advanced Supply Chain Planning) OR OTM (Oracle Transportation Management) Functional Analyst Department: Supply Chain Management Location: Bangalore Job Summary:The ASCP/OTM Specialist will play a crucial role in the management and optimization of supply chain and transportation operations using Oracle E-Business Suite (EBS). This position...
-
bangalore, India Overhead Door Global Capability Center Full timeJob Title: ASCP (Advanced Supply Chain Planning) OR OTM (Oracle Transportation Management) Functional Analyst Department: Supply Chain Management Location: Bangalore Job Summary: The ASCP/OTM Specialist will play a crucial role in the management and optimization of supply chain and transportation operations using Oracle E-Business Suite (EBS). This...
-
bangalore, India Overhead Door Global Capability Center Full timeProvide functional and technical support for Oracle Cloud HCM application, acting as the technical Subject Matter Expert (SME) . This includes providing advanced end-user support, understanding business requirements, design, configure/develop, test integrations and reports. Demonstrate a solid understanding of the oracle solutions architecture , tables,...
-
bangalore, India Overhead Door Global Capability Center Full timeProvide functional and technical support for Oracle Cloud HCM application, acting as the technical Subject Matter Expert (SME). This includes providing advanced end-user support, understanding business requirements, design, configure/develop, test integrations and reports. Demonstrate a solid understanding of the oracle solutions architecture, tables, data...
-
Senior Oracle Application Database Administrator
2 weeks ago
Bangalore, India Overhead Door Global Capability Center Full timeOrganization: Overhead Door global capability center - SMC2 Position: Senior Oracle Apps DBA Skills: Oracle EBS and Core DBA (L3 Support) Experience: 5 - 8 Years Location: Bangalore Position Function As a key member of the Infrastructure Management team, the Database Administrator will assist with data administration and data...
-
Senior Oracle Application Database Administrator
2 weeks ago
Bangalore Metropolitan Area, India Overhead Door Global Capability Center Full timeOrganization: Overhead Door global capability center - SMC2Position: Senior Oracle Apps DBASkills: Oracle EBS and Core DBA (L3 Support)Experience: 5 - 8 YearsLocation: BangalorePosition FunctionAs a key member of the Infrastructure Management team, the Database Administrator will assist with data administration and data architecture efforts for the...
-
Senior Database Administrator
3 weeks ago
bangalore, India Overhead Door Global Capability Center Full timeOrganization: Overhead Door global capability center - SMC2 Position: Senior Oracle DBA Skills: Oracle EBS and Core DBA Experience: 5 - 8 Years Location: Bangalore Position Function As a key member of the Infrastructure Management team, the Database Administrator will assist with data administration and data architecture efforts for the organization....
-
Sr Oracle Service Cloud Developer
4 weeks ago
bangalore, India Overhead Door Global Capability Center Full timeEssential Duties and Responsibilities - Provide subject matter expertise with the Oracle Service and/or Field Service Cloud application environment - Understanding of key contact and solution center models to best customer experience - Understanding of the various customer channels to interact with contact center, such as phone support, click to chat, video...
-
Sr Oracle Service Cloud Developer
2 months ago
Bangalore, India Overhead Door Global Capability Center Full timeEssential Duties and Responsibilities Provide subject matter expertise with the Oracle Service and/or Field Service Cloud application environment Understanding of key contact and solution center models to best customer experience Understanding of the various customer channels to interact with contact center, such as phone support, click to chat, video...
