Tars | Head of Customer Success | bangalore
6 days ago
At Tars, we build AI Chatbots/Agents that redefine customer engagement. Our chatbots enhance user experiences, automating communication across industries and simplifying complex processes for our clients. We prioritize innovation, creativity, and customer satisfaction, cultivating an environment where employees feel valued, supported, and inspired to push boundaries. Tars combines a dynamic work culture with a commitment to professional growth, fostering a professional yet startup-like environment that fuels success.
Our mission is to empower businesses by automating and streamlining their customer interactions. At Tars, we value each individual's contribution, celebrating diversity and a collaborative spirit that drives us to excel and win together. Join us if you’re ready to take on challenges, help shape the future of AI chatbots, and be a key player in Tars’ journey.
Our Values
- Customer-First: We genuinely care and prioritize our clients’ success.
- Efficiency-Driven: We streamline and automate to focus on meaningful work.
- Fun & Growth-Oriented: We maintain a fun, collaborative environment.
- Accountability: We take ownership and pride in our work.
- Excellence: We aim to be experts in what we do.
- Success Through Collaboration: We achieve success together.
About You
- You are passionate about all aspects of technology and how things work internally.
- You have an insatiable hunger and excitement to learn, experiment, and develop innovative solutions every day
- You are a people person and love talking to customers about their business.
- You are analytical and process-oriented, and you look to automate mundane tasks in your life.
- You are from a technical background and are okay with occasionally getting your hands dirty.
About the Role
We are seeking a Head of Customer Success who will shape and drive the customer success strategy for Tars’ AI Chatbot solutions, ensuring a seamless and exceptional experience for our customers. This role requires a thought leader, a consensus builder, and a skilled manager who can align people and processes toward success and a smart technical leader who can understand the nuances of the latest AI technology, what’s possible now, and what’s coming in the future.
Key Responsibilities
- Hire, onboard, coach, and mentor the customer success team to ensure client satisfaction.
- Work closely with the implementation team to make sure implementation to success handovers happen in a smooth fashion
- Develop and implement strategies to maximize customer retention and reduce churn
- Closely work with the CSMs to help them communicate product value to the customers through enterprise business reviews
- Lead strategic account management for high-value customers
- Provide technical guidance and support to customers, answering questions and troubleshooting issues that arise
- Collaborate with the product team to provide feedback and insights that can inform future product development.
- Identify upsell and cross-sell opportunities
Skills and Qualifications
- 8+ years of experience in Customer Success, 4+ years in a CS leadership position
- Strong technical background with the ability to understand and discuss our conversational AI platform and related technologies
- Collaborative team player with track record of partnering with sales and other cross-functional stakeholders to deliver results, help identify and close new business, and drive retention
- Data-driven decision maker with a strong focus on execution and accountability
- Proactive, organized problem-solver with the ability to execute at both the strategic and tactical level; able to roll up his/her sleeves to get things done
- Excellent communication and interpersonal skills, with the ability to effectively liaise with both technical and non-technical stakeholders
- Experience working with cross-functional teams and a collaborative, solution-oriented mindset
Why Choose Tars?
Tars offers more than just a job – it’s a place to learn, grow, and achieve your career aspirations.
- Growth Opportunities: From skill-building programs to career advancement, we invest in your success.
- Collaborative Culture: We believe in working together to achieve goals in an inclusive environment.
- Leading Training Programs: Access development initiatives to stay ahead in your field.
- Comprehensive Benefits: Enjoy competitive pay, health insurance, retirement plans, and more.
Location and Timings
- Location: Bangalore (Remote)
- Shift Timings: Mixed Shift (02:30 PM IST to 11:30 PM IST)
- For more information about Tars, visit www.hellotars.com.
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