ServiceNow Senior Solution Architect

4 days ago

erode, India beBeeServiceNow Full time

ServiceNow Technical Lead RoleWe are seeking a highly skilled ServiceNow Technical Lead to oversee a team of professionals responsible for managing incoming work, assigning tasks, and serving as the primary point of contact for customers.Key Responsibilities:Prioritize, organize, and manage incoming ServiceNow-related tasks, including incident resolution, service requests, and platform enhancements, ensuring timely delivery.Allocate tasks to team members based on skillsets, workload, and project requirements to optimize team performance and meet deadlines.Act as the primary liaison with customers, gathering and clarifying requirements, providing updates on project progress, and ensuring customer satisfaction.Mentor and guide team members, fostering a collaborative environment, providing technical guidance, and supporting professional development.Oversight of the design, development, and implementation of ServiceNow solutions, ensuring alignment with best practices and business objectives.Identify opportunities to optimize workflows, automate processes, and enhance ServiceNow platform functionality.Track team performance, monitor KPIs, and provide regular reports to stakeholders on project status, team productivity, and service delivery.Educate and resolve complex technical or customer issues, ensuring minimal disruption to service delivery.Collaborate closely with cross-functional teams, including IT, project management, and business units, to align ServiceNow solutions with organizational goals.Requirements:Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).5+ years of experience working with the ServiceNow platform (ITSM, ITOM, HR, or other modules).2+ years in a leadership or team lead role, managing technical teams.Proven experience in customer-facing roles, with strong communication skills.Certifications: ServiceNow Certified System Administrator (required); additional certifications like Certified Implementation Specialist or Certified Application Developer (preferred).Technical Skills:Proficiency in ServiceNow configuration, customization, and administration (e.g., workflows, scripting, integrations).Familiarity with ITIL processes (e.g., Incident, Problem, Change Management).Knowledge of JavaScript, HTML, CSS, and REST/SOAP APIs.Soft Skills:Strong leadership and team management abilities.Excellent verbal and written communication skills for engaging with customers and stakeholders.Problem-solving mindset with the ability to prioritize and multitask in a fast-paced environment.

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